: In almost every context, first impressions are key. I would argue that, for lawyers, communicating clear expectations during thatfirst meeting is an essential skill. It is not a skill that comes easily. I have spoken about this topic with many lawyers over the years. There seems to be a clear divide between newly-called lawyers who have a tendency to make grand promises and seasoned lawyers who temper expectations. There is no “right” or “wrong” approach here. Everyone has to figure out their own style. My own style has been to keep expectations low…. very low. I conduct on average . . . [more] The post Managing Client Expectations appearedfirst on Slaw
: I recently watched a movie, and one of the characters, who was bullied, made a very poignant statement. She said: “If the person who bullied me decided not to be mean, his life would not have changed... however, my life would have been profoundly different.” It struck me, that those who are unkind, would not lose anything by being kind. In fact, many benefits are derived from showing kindness to others. However, as we all know, the person who is on the receiving end of the bullying or unkindness, is affected in ways that reverberate for years, and at times, . . . [more] The post The Wellness Lawyer: “Kindness” appearedfirst on Slaw
: December 30, 2022 was a momentous day in Canada’s copyright history, although it may not have been on the radar of the majority of the Canadian public. That is the date that the term of copyright protection in Canada changed to align with that of the United States, a requirement of the Canada-US-Mexico (CUSMA) trade agreement that came into force on July 1, 2020. Previously, Canada had the shortest copyright term of the three North American countries: the life of the author plus an additional 50 years. The CUSMA agreement forced the extension of that term to life plus 70 . . . [more] The post Claiming What’s Ours: Preserving the “Public” in the Public Domain appearedfirst on Slaw
: This submission is part of a column swap with the American Association of Law Libraries (AALL) bimonthly member magazine, AALL Spectrum . Published six times a year, AALL Spectrum is designed to further professional development and education within the legal information industry. Slaw and the AALL Spectrum board have agreed to hand-select several columns each year as part of this exchange. Maria spent three weeks searching Google for divorce forms. She reworked an old petition a relative had filed 15 years ago and later paid for updated forms online that were actually available for free elsewhere. By the time she . . . [more] The post The Invisible Law Library: Making Legal Information Visible Through Outreach appearedfirst on Slaw
: The troika of artificial intelligence, pricing, and talent transience has been with us for some time now. As a result, traditional pyramid-structured law firms grappling with these bet-the-business juggernauts are at an inflection point. I propose a flatter way forward. I have been writing and talking about this issue for many years, most recently as part of my ‘The Law Firm’ series: Pyramid Rollover , Private Equity Puzzle , Disappearing Act , Foundational Rebuild , and now this one, Inflection Point. My argument throughout this series is that traditional law firm pyramid structures will not hold against AI, pricing, and . . . [more] The post The Law Firm Inflection Point appearedfirst on Slaw
: Key Takeaways: In today’s fast-paced business environment, small enterprises are harnessing the power of Artificial Intelligence (AI) to drive efficiency, enhance customer experiences, and unlock new avenues for growth. A recent survey conducted by The Small Business and Entrepreneurship Council (SBEC) revealed that nearly half of all small businesses have integrated AI tools in the past year alone, citing substantial cost-effective benefits. Oxford Capital, a leading investment firm, sheds light on the transformative potential of AI for small businesses in 2024. Let’s explore how AI integration is revolutionizing the business landscape and propelling companies towards unprecedented success. 1. Enhancing Operational The post The AI Revolution: 6 Ways Small Businesses Are Embracing Innovation for Explosive Growth! appearedfirst on Business Today
: Over the past few years, I’ve delivered presentations to legal groups and member organizations focussed on “Journey Mapping”. [1] Journey Mapping is the visual representation of an individual’s journey through a process that happens over time. It is a collection of touchpoints from the beginning to the end looking at the individual’s experience, the stages in a process, the actors and emotions. It sounds like a simple concept, right? But, what is most complex is trying to explain the value of Journey Mapping in the law, because there is exceptional value, and you only have to see it to see . . . [more] The post A Victim’s Criminal Justice Journey: The Value of Visual Mapping appearedfirst on Slaw
: Over the past several years, artificial intelligence has moved steadily from the margins of organizational life toward the centre of ordinary operations. It now appears throughout the systems organizations rely upon and the work their people perform, frequently arriving without any deliberate decision to adopt it. For a growing number of organizations, the question is no longer whether artificial intelligence will appear in some form. It has already arrived, and that development carries real implications for boards of directors. I have spent a fair amount of my career in and around boardrooms, working on questions of corporate governance, non-profit governance, . . . [more] The post What the Minutes Show: Boards and the Governance of AI appearedfirst on Slaw
: Earlier this year, a motion at the Ontario Superior Court paused while everyone in the room went looking for a quotation. The factum on one side quoted a decision of the Court of Appeal, and opposing counsel could not find the quoted words anywhere in that decision. He suspected the factum had been drafted with AI. The judge called a short recess, so the party who filed it could go and find the passage. [1] The citation was correct, and anyone who looked it up would have found exactly the case named. In this instance, AI produced a fake quotation . . . [more] The post Beyond Fake Cases: The Other Ways AI Is Going Wrong in Canadian Courts appearedfirst on Slaw
: UT ref: UA-2026-000083-PIP In the Upper Tribunal Administrative Appeals Chamber 28 October 2026 Before: Stewart Wright Judge of the Upper Tribunal Between: LC -v- Secretary of State for Work and Pensions Anonymity Order Appellant: LC Respondents: Secretary of State for Work and Pensions Tribunal: First tier Tribunal (Social Entitlement Chamber) Tribunal venue: Scarborough Tribunal Case Nos: SC231/24/00181 Tribunal decision date: 29 August 2025 NOTICE: Any breach of this order is liable to be treated as a contempt of court and may be punishable by imprisonment, fine or other sanctions under section 25 of the Tribunals, Courts and Enforcement Act 2007. The maximum punishment that may be imposed is a sentence of two years’ imprisonment or an unlimited fine. It is ordered , under rule 14(1)(b) of the Tribunal Procedure (Upper Tribunal Rules) 2008, that, without the permission of this Tribunal, no one shall disclose or publish the name, or any part of the address, of the appellant in these proceedings or publish [...]
: CALL member Erica Friesen, Research and Instruction Librarian & Online Learning Specialist at the Lederman Law Library at Queen's University in Kingston, Ontario recently wrote an article on " Thoughts on the New Lexis+ Brief Analysis Tool: For Law Students and Novice Researchers ". It originally appeared on Slaw.ca on September 28, 2022. It is republished here with permission of the author. New academic year; new legal research tools. Something new always comes out right as another cohort of students is gearing up to begin their law degree. And, as with many new product launches these days, “artificial intelligence” is often a prominently displayed term with accompanying materials. As legal publishers continue to launch AI-driven research tools in Canada, what do students and other novice researchers need to know to be prepared for their first forays into legal research? Lexis recently launched the latest version of their legal research platform, Lexis+ Canada, for Canadian law schools. It features signific[...]
: Lights out on unsubstantiated pain relief claims and deceptive native advertising lfair June 25, 2020 | 3:00PM Lights out on unsubstantiated pain relief claims and deceptive native advertising By Lesley Fair For consumers struggling with severe or chronic pain, ads for a product called Willow Curve appeared to offer light at the end of the tunnel. But the FTC alleges the marketers made false and unsubstantiated claims for the product , a device that applied low-level light and mild heat to the site of pain – and set people back between $599 and $799 in the process. The proposed settlement also sheds light on the FTC’s ongoing concern with deceptive native advertising. The complaint names two Michigan companies, Physician’s Technology, LLC, and Willow Labs, LLC, and two individuals affiliated with both businesses, Dr. Ronald Shapiro and David Sutton. In ads on national TV, satellite radio, online, and in social media, the defendants claimed that for people suffering from rheumatoid arthritis, diabetic neuropa[...]