: $88 million back for AT&T customers: An inside look at a refundprogram lfair December 8, 2016 | 11:15AM $88 million back for AT&T customers: An inside look at a refundprogram By Lesley Fair Chances are that you or someone you know will be among 2.7 million AT&T Mobility customers whowill be getting a refund soon. The FTC is returning a total of $88 million to people who were billed for premium text message services they didn’t authorize. But even if the settlement doesn’t directly benefit you as a consumer, it offers insights for business people about the steps the FTC takes to get refunds back to consumers – and the seriousness with which we approach that stewardship role. The FTC settlement was part of a joint action with the FCC and Attorneys General from all 50 states and the District of Columbia to crack down on mobile cramming. The FTC alleged that third parties placed unauthorized charges for trivia, horoscopes, celebrity tidbits, etc., on the phone bills of AT&T customers with AT&T pocketing a siz[...]