: Your mid-sized firm invested $500,000 recruiting four to five new students lastyear. By year five, 91 percent are gone. Your per-person investment was roughly $100,000 to $125,000. Add salary, training, and mentorship. Then they leave. The question worth asking is whether you hired the wrong people, or whether you didn’t integrate them. The data suggests the latter. When the National Association for Law Placement Foundation surveyed departing Canadian associates, 29 percent cited work quality concerns. Sixteen percent pointed to productivity standards they felt they weren’t meeting. Thirteen percent said the advancement path was unclear. Thirteen percent mentioned fit. Another . . . [more] The post Beyond Day One: The Onboarding System Firms Still Haven’t Built appeared first on Slaw
: FTC recaps consumer complaint data for 2017: Who’s on the list? lfair March 1, 2018 | 5:17PM FTC recaps consumer complaint data for 2017: Who’s on the list? By Lesley Fair Once bitten, twice shy. That fundamental principle of human behavior is why reputable businesses that work hard to earn consumers’ confidence should support the FTC’s ongoing efforts to fight fraud. According to the FTC’s 2017 Consumer Sentinel Data Book , consumers reported losing a total of $905 million to fraud lastyear. That’s close to a billion bucks people won’t be able to spend on legitimate products and services from credible companies. That figure is up $63 million from lastyear, although the total number of reports received from consumers is down from 2.98 million in 2016 to 2.68 million in 2017. Topping the list that no industry wants to be on is debt collection, making up 23% of the total number of complaints. But there are two caveats: 1) that number is down from 2016; and 2) the high number of debt collection reports was du[...]