[{"description":"Practice Fusion case suggests 6 health privacy pointers lfair June 8, 2016 | 9:01AM Practice Fusion case suggests 6 health privacy pointers By Lesley Fair Combine two of the most talked-about consumer protection topics – health privacy and consumer-generated online content – and what do you get? A proposed FTC settlement with Practice Fusion, the largest cloud-based electronic health records company in the country, and six compliance tips for others in the industry. One of San Francisco-based Practice Fusion’s primary products is an electronic records system for outpatient providers. In 2009, the company launched “Patient Fusion,” an online portal where patients whose providers were already using Practice Fusion could view or download their health information or transmit it to another provider. Patient Fusion also let patients send and receive secure messages from their providers. Fast forward several years and the company decided to expand Patient Fusion to include a public directory where current and prospective enrollees could search for doctors geographically or by specialty, read patient reviews of providers, and request appointments. But Practice Fusion had to ask itself a question familiar to many online companies: How do we get the content – in this case, patient reviews? That’s the focus of the FTC’s lawsuit. According to the complaint , Practice Fusion solicited data in a misleading way that led some patients to believe they were sending follow-up messages directly to their doctors about their diagnosis, medical treatment, prescriptions, etc. – and not contributing content to a public website. Practice Fusion, however, populated its new site with the information those people provided, some of which was highly sensitive. Here’s what happened. After appointments with their doctors, patients received emails titled “How was your visit?” The message continued, “To help improve your service in the future, please let us know how your visit went” and included a link with rating stars. The message ended this way: Thank you, Dr. [Name] In a footer, the message said “This email was sent to you by Patient Fusion®, a tool Doctor [Name] uses to deliver the highest quality of care to patients.” Below that in smaller print it said “Sent on behalf of Doctor [Name]’s office by: Practice Fusion.” If patients clicked the link, they were taken to a page that asked for feedback about things like how long they had to wait for their appointment, the doctor’s bedside manner, and whether their medical concern was addressed. There also was a text box where patients were invited to “leave a review for your provider.” Below that was a pre-checked box with the phrase “Keep this review anonymous.” What did some people put in that box? Highly sensitive information directly addressed to their doctors, not evaluations meant to be shared publicly. Here are just a few examples: “Dr [name], My Xanax prescription that I received on Monday was for 1 tablet a day but usually it’s for 2 tablets a day. I have not taken it to the pharmacy yet. Can I pick up a new one, or can I get a prescription called into a pharmacy? Thanks, [patient’s full name] “I called today and left a message regarding my daughter and no one has returned my call. I think she is depressed and has stated several times this week that she wishes she was dead. Could someone please call me [phone number]?” “The cefuroxime axetil does not seem to be doing anything for me. I did a little research and I think I have a yeast infection called candida. Not sure what to do about it yet. I guess I will first try to change my diet. Medication? [patient’s full name] “I would like to make an appointment for my back pain and possible shingles. Can you please call me @ [phone number]? Thank you! [patient's full name]” “I HAVE NO INFECTION [healthcare provider name].  EVERYTHING WENT","titre":"Practice Fusion case suggests 6 health privacy pointers","pubDate":"Sat, 03 Oct 2026 08:09:37 +0200","id":3194910,"source":"FTC USA Business Blog Posts","url":"https://www.ftc.gov/business-guidance/blog/2016/06/practice-fusion-case-suggests-6-health-privacy-pointers"},{"url":"http://anj.fr/uefa-european-football-championship-and-sports-betting-french-gambling-authority-anj","source":"ANJ","description":"UEFA European Football Championship and sports betting: the French Gambling Authority (ANJ) gathers operators and announces a dynamic and structuring action plan admin lun 13/09/2021 - 16:45 On 20 July 2021, the French Gambling Authority (ANJ) gathered sports betting’s operators in order to make the overview of the European Football Championship that has been scarred by some abuses. Resulting from a constructive exchange, these operators have agreed on the necessity to proceed at a rebalancing of their practices in order to preserve the recreational model of the French gambling market. As such, the ANJ introduced an action plan that seeks to reinforce operators’ compliance, to adapt and complete existing tools and, where required, to use sanctioning procedures. English Questionable practices highlighted during the European Football Championship UEFA European Football Championship 2021 confirmed the growing place of sports bets in France with EUR 434 million of online stakes. The French team matches have aroused a strong popularity by totalling EUR 88 million of online bets, which means an average of EUR 22 million per match. This competition has underlined the existence of questionable practices around sports betting, such as the media hype, the targeting of young people or the excessive stimulation of the game. For the first time, the public debate has seized this very subject and has relayed serious concerns coming from various circles. According to a Harris Interactive inquiry* conducted for the ANJ during the European Football Championship, more than half of those who had seen sports betting ads feel that they are too many of them and close to eight out of ten French people who had seen these ads consider that they can contain a risk of addiction. *Inquiry conducted by Harris Interactive online from the 6 to the 8 July 2021 for the ANJ with a cross section of 1038 French population aged over 18 years old. The ANJ has brought gambling operators together in order to learn from the European Football Championship After having drew the attention of operators on several critical points since June, the ANJ has gathered them on the 20 July in order to do the review of the European Football Championship and to address them the following messages: A yellow line has been crossed in terms of advertising pressure during this competition, which leads to question the model of regulation in place for the past 10 years; it is important to drastically and immediately reduce the sports betting’s advertising pressure. The commercial communications targeting young adults and keeping the illusion of easy money are particularly problematic. As a result of these discussions, which took place in a constructive atmosphere, gambling operators have decided that they collectively share the concerns expressed by the regulator and are prepared to work alongside it in order to propose some improvements and to limit these commercial communications. The ANJ establish an action plan for games offer to remain recreational and well-balanced Given the shared objective of recovery practices between regulator and operators, the ANJ has announced the launch of 5 projects to fight the observed abuses and to clarify or complete the legal framework. These projects should be over by the end of the year. Regarding advertisement: The ANJ has asked operators for a mid-term review of implementation of their promotional strategies as approved by the ANJ’s Board in January 2021 and reserves the right, after examination of these reviews, to initiate sanctions procedures in the event of noncompliance. The ANJ will launch a consultation of stakeholders on advertising in September. This will allow the ANJ to address recommendations to these stakeholders, and if necessary, to propose new tools of intervention. A partnership is initiated with the ARPP (Self-Regulatory Body of Advertising Professionals) in order to decline regulatory restrictions into concrete recommendations for operators. The objective is to issue precise and operational","pubDate":"Sun, 28 May 2023 19:23:47 +0200","id":719780,"titre":"UEFA European Football Championship and sports betting: the French Gambling Authority (ANJ) gathers operators and announces a dynamic and structuring action plan"}]