[{"url":"https://www.callacbd.ca/CALL-Blog/13573991","source":"Canadian Association of Law Libraries / L'Association canadienne des bibliothèques de droit CALL/ACBD Blog","description":"Le texte français suit. Following the incredible success of our inaugural program, LLI is BACK for its second run, led once again by the incomparable Annette Demers. The program will kick off on January 19, 2026 with our first virtual meet up. Lessons will be released every two weeks, with regular recap virtual meet ups. The LLI then wraps up in Moncton, with an in-person workshop and the pre-conference session. Optional courses will return after the CALL/ACBD conference. A reminder that the virtual portion of the LLI is FREE for all CALL/ACBD members. A certificate of completion will be given out to those who complete the entire virtual program as well as the in-person workshop within two calendar years. You do not need to complete all sessions unless you would like to obtain a certificate of completion. For more information about the program, and to register for upcoming sessions, visit the CALL/ACBD website, here: Law Librarians Institute .   À la suite de l’incroyable succès de notre programme inaugural, le LLI est de RETOUR pour une deuxième édition, dirigée une fois de plus par l’incomparable Annette Demers. Le programme débutera le 19 janvier 2026 avec notre première rencontre virtuelle. Les leçons seront publiées toutes les deux semaines, accompagnées de rencontres virtuelles régulières pour des récapitulatifs. Le LLI se terminera à Moncton avec un atelier en personne et une séance préconférence. Les cours optionnels reprendront après le congrès de l’ACBD/CALL. Un rappel que la portion virtuelle du LLI est GRATUITE pour tous les membres de l’ACBD/CALL. Un certificat d’achèvement sera remis à celles et ceux qui complètent l’ensemble du programme virtuel ainsi que l’atelier en personne dans un délai de deux ans. Il n’est pas nécessaire de participer à toutes les séances, sauf si vous souhaitez obtenir un certificat d’achèvement. Pour plus d’informations sur le programme et pour vous inscrire aux prochaines séances, visitez le site web de l’ACBD/CALL ici : Institut des bibliothécaires de droit","pubDate":"Mon, 26 Oct 2026 07:55:56 +0100","id":3241534,"titre":"Law Librarians Institute 2026 / Institut des bibliothécaires de droit 2026"},{"description":"$88 million back for AT&T customers: An inside look at a refund program lfair December 8, 2016 | 11:15AM $88 million back for AT&T customers: An inside look at a refund program By Lesley Fair Chances are that you or someone you know will be among 2.7 million AT&T Mobility customers who will be getting a refund soon. The FTC is returning a total of $88 million to people who were billed for premium text message services they didn’t authorize. But even if the settlement doesn’t directly benefit you as a consumer, it offers insights for business people about the steps the FTC takes to get refunds back to consumers – and the seriousness with which we approach that stewardship role. The FTC settlement was part of a joint action with the FCC and Attorneys General from all 50 states and the District of Columbia to crack down on mobile cramming. The FTC alleged that third parties placed unauthorized charges for trivia, horoscopes, celebrity tidbits, etc., on the phone bills of AT&T customers with AT&T pocketing a sizeable chunk of the take – 35% or more. A portion of the $105 million was paid in the form of penalties to the states and the FCC. The remaining funds – initially, $80 million – were earmarked for a consumer refund program administered by the FTC. But a program of that size isn’t just a matter of cutting a quick check. There are required procedures to make sure the money is returned to eligible consumers. Step #1: The FTC hired a refund administrator to manage the complicated logistics. During the 6-month period in which consumers could file refund applications, we received more than 5 million claims from AT&T customers. (Some people submitted more than one claim.) Next, the refund administrator went over every single claim to make sure it was valid. The process was painstaking, but it was essential for maintaining the integrity of the refund program. Then came the complicated calculation of how the funds should be distributed. Some good news was that the FTC was able to add more money to the initial $80 million amount through assets recovered in related law enforcement actions against Tatto and Acquinity, third parties that added charges to consumers’ AT&T bills. In addition, the court required that an independent auditor review each step of the process – another important double-check to make sure the i’s are dotted and the t’s crossed. Once the auditor approved the final plan, the refund administrator prepared and printed checks and letters. What’s next?  Current AT&T customers should see a credit on their bill within 75 days. Former AT&T customers will receive a check, the first round of which were mailed today. If you get a check, be sure to cash it within 60 days. (By the way, the FTC never requires people to pay money or turn over their account information to cash refund checks.) Questions? Call the refund administrator at 1-877-819-9692 or visit ftc.gov/att.","titre":"$88 million back for AT&T customers: An inside look at a refund program","id":3201874,"pubDate":"Wed, 07 Oct 2026 14:05:06 +0200","source":"FTC USA Business Blog Posts","url":"https://www.ftc.gov/business-guidance/blog/2016/12/88-million-back-att-customers-inside-look-refund-program"}]