[{"id":2991849,"link":"https://www.oecd.org/fr/publications/evaluation-mise-a-jour-et-suivi-des-strategies-de-lutte-contre-la-fraude_7959fee6-fr.html","description":"Alors que l’ampleur et l’impact de la fraude ne cessent de croître, les pays doivent disposer d’outils efficaces pour prévenir, détecter et gérer les risques tout en préservant l’intégrité des dépenses publiques et la confiance. Bien que de nombreuses stratégies anti-fraude existent, les dispositifs de suivi et d’évaluation restent","title":"Évaluation, mise à jour et suivi des stratégies de lutte contre la fraude : Une méthodologie"},{"link":"https://www.oecd.org/fr/about/news/press-releases/2026/06/farm-incomes-set-to-rise-over-next-decade-but-volatility-puts-gains-at-risk.html","description":"Le revenu agricole brut moyen par actif est attendu en hausse de 9 %, à l’échelle mondiale, d’ici 2035, tiré par les gains de productivité et par la stabilité globale des prix agricoles, d’après un nouveau rapport publié aujourd’hui par l’Organisation des Nations Unies pour l’alimentation et l’agriculture (FAO) et l’Organisation de coopération","title":"Les revenus agricoles sont attendus en hausse au cours de la prochaine décennie – mais la volatilité risque de compromettre les gains réalisés","id":2991847},{"description":"La confiance dans les pouvoirs publics s’est stabilisée dans les pays de l’OCDE, après une phase de recul, d’après un nouveau rapport de l’OCDE intitulé Résultats 2026 de l’enquête de l’OCDE sur les déterminants de la confiance dans les institutions publiques. Il ressort de ce rapport que 40 %, en moyenne, des personnes interrogées dans les","title":"La confiance se stabilise, mais les citoyens ont toujours le sentiment de ne pas être entendus – Enquête de l’OCDE sur la confiance","link":"https://www.oecd.org/fr/about/news/press-releases/2026/06/trust-steadies-but-people-still-do-not-feel-heard-oecd-trust-survey.html","id":2991848},{"title":"General Council Chair outlines way forward on WTO reform, identifies facilitators","description":"At a heads of delegation meeting on 26 June, the General Council Chair Ambassador Clare Kelly of New Zealand outlined the next steps for moving to the substantive phase of WTO reform, including indicative checkpoints to monitor progress. Reporting on her consultations with members, the Chair noted that many members underlined the urgency and importance of the work on WTO reform. She said that facilitators have been identified for the main areas of reform work, based on members'","link":"https://www.wto.org/english/news_e/news26_e/gc_26jun26_432_e.htm","id":2991750},{"id":2991611,"link":"https://www.ftc.gov/business-guidance/blog/2019/11/disclosures-101-new-ftc-resources-social-media-influencers","description":"Disclosures 101: New FTC resources for social media influencers lfair November 5, 2019 | 12:23PM Disclosures 101: New FTC resources for social media influencers By Lesley Fair Are you an influencer who works with brands to recommend or endorse products or services in social media? Or perhaps you’re an advertiser that uses influencers in your marketing. The FTC just issued a publication you need to know about: Disclosures 101 for Social Media Influencers . And that’s not all. To accompany the brochure, the FTC released a new video to help streamline influencers’ and advertisers’ efforts to stay on the right side of the law. The publication is new, but it breaks the compliance message down to the well-established basics. If you endorse a product or service through social media, your endorsement message should make it obvious when you have a relationship – a “material connection” – with the brand. What’s a “material connection”? It could be a personal, family, or employment relationship or a financial relationship – for example, if a brand pays you or gives you free or discounted products. Disclosures 101 for Social Media Influencers discusses when to disclose, how to disclose, and what else influencers need to know. It also answers questions on influencers’ minds: How does the disclosure requirement apply in pictures, videos, and live streams? What about tags, likes, and pins? What kind of wording effectively discloses a material connection? What about influencers who post from outside the United States? What if a person doesn’t have a relationship with a brand, but is just telling others about a product they bought and happen to like? Is it OK to assume a platform’s disclosure tool is good enough? (Spoiler alert: No, that’s not OK.) How can you use this new resource? Read the brochure. Disclosures 101 for Social Media Influencers is heavy on the specifics and light on the legal mumbo jumbo. Ten minutes is all it takes for influencers to understand the basics. If you work for an advertiser, PR firm, or agency that works regularly with influencers, get free copies from the FTC bulk order site to share with your team, use it to supplement your training efforts, and then monitor what influencers are doing on your behalf. Share what you know. Influencers and the brands that use them should want everyone to follow the same established truth-in-advertising standards. Tell your networks about the new publication and talk it up at industry events. Looking for more resources? Visit ftc.gov/influencers . Watch the video. To go along with the brochure, the FTC has produced a video that explains some compliance fundamentals. Use it as a training refresher.","title":"Disclosures 101: New FTC resources for social media influencers"},{"id":2991612,"description":"Settlement with operator of post-secondary schools offers an education about lead generation lfair August 27, 2019 | 11:55AM Settlement with operator of post-secondary schools offers an education about lead generation By Lesley Fair Colleges are known for team sports, but it’s an unfortunate fact that consumer deception can be a team sport, too. A proposed FTC settlement with Career Education Corporation, American InterContinental University, Colorado Technical University, and related defendants alleges they used illegal game plans to lure consumers to their post-secondary and vocational schools. MVP “teammates” in the deceptive venture were lead generators who duped consumers into divulging personal information under false pretenses. Defendant CEC has operated numerous post-secondary and vocational schools currently attended by 35,000 students, primarily online. In addition to advertising its schools on radio and TV, on the internet, and in social media – promotions that often targeted members of the military – CEC used more than 70 lead generators, some of whom acquired leads by means of deception or illegal phone calls. If you followed the FTC’s settlement with Sun Key Publishing and related defendants , the tactics may sound familiar. For example, the Sun Key lead generators created webpages with URLs like army.com, air-force.com, or navyenlist.com that led consumers to conclude the sites had an official connection to military recruiting. Exploiting the misimpression they created, the lead generators got consumers to turn over personal data, which was then used by companies like CEC to pitch their schools. Lead generator Expand, Inc., also the subject of an FTC enforcement action , used a variation on the scheme. Expand targeted consumers looking for work, claiming to need their personal information to help them apply for “job postings.” But just as Sun Key used the deceptive cover of military recruiting to collect data, Expand donned the disguise of a job board. And CEC again used the data to sell its schools. Another CEC lead generator was Edutrek, a company the FTC has also sued for allegedly using bogus jobs and benefits sites to collect personal information from unsuspecting consumers. The FTC says CEC should have known that the leads had been acquired through deception. Just like every other company, it’s CEC’s responsibility to make sure it’s not profiting off of deception. This means that companies can’t just turn a blind eye to their lead generators’ practices. And the complaint says that CEC did – or didn’t do – much more than that. CEC didn’t alter the fundamentally deceptive misimpression that the sites were for military recruiting or employment. And the FTC alleges CEC even approved telemarketing scripts that included flat-out falsities – for example, scripts that told telemarketers to identify themselves in voicemail greetings as working at “Military Verification Services.” The complaint charges that the illegal tactics persisted during the calls. In some instances, CEC lead generators’ telemarketers continued the charade that they were affiliated with the military or potential employers. In addition, the FTC says they illegally called numbers on the National Do Not Call Registry CEC’s own in-house telemarketers engaged in illegal conduct, too. The lawsuit alleges they used high-pressure sales tactics to get consumers to enroll in its schools, even when the school didn’t offer the course of study the person wanted to pursue. And the calls were often relentless. The FTC says that CEC policy permitted its telemarketers to call the same consumer up to six times a day. In many instances, CEC placed hundreds of outbound autodialed calls to a single phone number. The complaint against CEC alleges violations of the FTC Act for numerous misrepresentations made by the company’s lead generators. In addition, the lawsuit challenges multiple violations of the Telemarketing","title":"Settlement with operator of post-secondary schools offers an education about lead generation","link":"https://www.ftc.gov/business-guidance/blog/2019/08/settlement-operator-post-secondary-schools-offers-education-about-lead-generation"},{"id":2991613,"link":"https://www.ftc.gov/business-guidance/blog/2019/05/help-prepare-your-workforce-weather-emergency","description":"Help prepare your workforce for a weather emergency lfair May 30, 2019 | 11:12AM Help prepare your workforce for a weather emergency By Lesley Fair June 1st marks the start of hurricane season, but weather emergencies can happen anytime. The FTC encourages businesses to have a plan in place to safeguard your facilities, products, and data. And we’ve just introduced new resources aimed at helping you protect your workforce. Like your business, your employees need to prepare for extreme conditions – a task best undertaken when skies are sunny. Helping them formulate a personal plan can save lives and mitigate property losses. In addition, a resilient workforce makes it easier for your business to get back to business as soon as possible. The FTC’s new site, Dealing with Weather Emergencies , available at www.ftc.gov/weatheremergencies , has practical advice to help your staff prepare for the unexpected, spot the scams that often follow, and get back on their feet financially. What’s covered on the new site ? Everything from conducting a household inventory and stocking a secure grab-and-go box of essential documents to choosing a trusted out-of-town contact and managing money after an emergency. (We even link to tips on protecting the family pet.) Here are three ways your business can use these new resources: Share www.ftc.gov/weatheremergencies with your staff.   Telling your team “We care about your safety” is nice, but offering concrete resources shows what kind of company they work for. Spring for some snacks and sponsor a coffee break with a purpose. Enlist your HR expert to help your employees develop personal preparedness plans. Care for your community.   Are you active in local business organizations and community groups? Encourage them to take up the cause of preparedness. Use your social networks to share the FTC’s new advice with colleagues and customers. Be part of the solution.   If disaster strikes, use your standing in the business community to help people get back on their feet. We’ve put together a customizable one-page handout, Picking Up the Pieces after a Disaster , with key tips drawn from the FTC’s site. You can download the template, add local consumer protection and emergency service contacts, print copies, and distribute them. Maybe your company has weathered the storm of flooding, fires, hurricanes, etc. Based on your experience, what advice can you share with other businesses about preparing for emergencies?","title":"Help prepare your workforce for a weather emergency"},{"link":"https://www.ftc.gov/business-guidance/blog/2019/03/recipe-rosca-violation","description":"Recipe for a ROSCA violation lfair March 7, 2019 | 12:20PM Recipe for a ROSCA violation By Lesley Fair From the FTC’s perspective, a certain pattern of online business has become a recipe for consumer injury . Start with a misleading “risk-free” trial offer. Add a hefty undisclosed charge if consumers don’t quickly cancel the “risk-free” trial. Cook up an undisclosed automatic shipment program that sends consumers unordered merchandise. Top with hard-to-follow upsells that add another layer of confusion . Fold in illegal charges to consumers’ credit or debit cards. Freeze out people who try to stop the unauthorized shipments and charges. Cover with straw owners to hide the defendants’ activities. It’s an unappetizing entrée that leaves consumers queasy . An d it’s a marketing scheme the FTC has challenged yet again – this time in a lawsuit against Puerto Rico-based Gopalkrishna Pai and eight companies he owns , alleging violations of the Restore Online Shoppers' Confidence Act (ROSCA) . The main ingredients in this case were online “risk-free” trials of skin care products sold in pairs – Vita Luminance and Regenelift, Derma Vibrance and Nuevoderm, Revived Youth Cream and Revived Youth Serum, and Aura Youth Cream and Aura Youth Serum. According to the FTC, the check-out pages led consumers to believe their credit cards would be billed just for a $4.95 shipping and handling fee. Below the large turquoise COMPLETE CHECKOUT button were two small line of grey type that said “Initially, just pay $4.95 for S&H today to fully evaluate Vita Luminance Cream for fourteen (14) days. We know that you’ll love your smooth, wrinkle free skin. You will receive your product within 5 business days.” But there was something buried even below the already hard-to-read fine print: a tiny “terms and conditions” hyperlink. Only by clicking on that obscure link would consumers learn that at the end of the 14- or 15-day trial period, the defendants would charge them the full price of the product – $90 or more – and enroll them in an auto-ship program with recurring charges until they cancelled. The FTC says the illegality didn’t end there. The defendants supersized the misleading deal during the check-out process by claiming to offer another “risk-free” trial of a second product that promised to “maximize your results” for another $4.95 shipping payment. But according to the FTC, that second offer came with the same strings attached, the same unauthorized credit card charges, and yet another undisclosed auto-ship progra m. The defendants said on their websites that consumers could cancel anytime by phone or email, but the FTC says that claim, too, was poco fiable – not reliable. In fact, m any of the customer service reps consumers reached spoke only Spanish and the recorded messages on some of the defendants’ phones were only in Spanish. Even if consumers were able to speak with an operator, the FTC says people often received only a partial refund or no refund at all and in many instances the onslaught of unordered merchandise continued. The complaint also alleges that , to get the merchant accounts he needed to process credit and debit card sales, defendant Pai used more than 100 phony names in an effort to camouflage his operation from payment processing entities and banks. One favorite trick: falsifying employer identification numbers to hide the fact that he was behind all of the accounts. According to the lawsuit, “By doing so, Pai shielded himself from consumer complaints and chargeback disputes related to sales processed through his LLCs’ merchant accounts, thereby evading detection from consumers, financial institutions, and law enforcement.” That wasn’t his only attempt to hoodwink the payment system. According to the complaint, Pai had “clean” sites he showed just to merchant processors – sites that differed markedly","title":"Recipe for a ROSCA violation","id":2991614},{"id":2991605,"title":"Will a $63 million FTC-CFPB settlement encourage Green Tree to turn over a new leaf?","description":"Will a $63 million FTC-CFPB settlement encourage Green Tree to turn over a new leaf? lfair April 21, 2015 | 1:07PM Will a $63 million FTC-CFPB settlement encourage Green Tree to turn over a new leaf? By Lesley Fair As the name suggests, Green Tree Servicing was supposed to service homeowners’ mortgages by collecting and crediting monthly payments. But according to a $63 million settlement announced by the FTC and CFPB , rather than service, Green Tree gave many homeowners the business. Mortgages are often transferred during the life of a loan, so consumers may find themselves locked in a relationship with a servicer they didn’t select – and with no opportunity to shop around. Green Tree was a big name in servicing loans for manufactured housing, but recently made a major move into the residential market. It billed itself as a “high-touch servicer” – a euphemism for a company that places frequent collection calls in an effort to get people to make timely payments. With that strategy, it’s not surprising that Green Tree acquired the mortgages of a proportionally higher percentage of people already in financial trouble. For many of those cash-strapped consumers, that’s when things went from bad to worse. According to the lawsuit , when homeowners were even just one day late with their payments, Green Tree’s collectors often unleashed a barrage of phone calls, some starting as early as 5 in the morning or continuing until as late as 11PM. The collectors didn’t limit themselves to home phones, getting some people in trouble by calling them at work. They illegally threatened them with arrest or imprisonment, used obscene language, and mocked the problems that led to their financial distress. (One collector said to a woman, “You should leave your husband if he can’t provide for you.”) Green Tree’s loose-lipped collectors were known to discuss people’s debts with bosses, co-workers, neighbors, and family. When borrowers sought options like loan modifications or short sales, Green Tree allegedly mishandled many of those requests, leaving consumers in even worse straits. For example, some homeowners were in the process of finalizing loan modifications with other servicers when their mortgages were suddenly transferred to Green Tree. Rather than honoring those arrangements, Green Tree often yanked that lifeline from people struggling to stay afloat. Others were told they’d have to pony up payment before they could even be considered for certain loan modification programs – an illogical (and often illegal) requirement for folks who had already sent out a financial SOS. In addition, the lawsuit charges that when homeowners tried to get a short sale approved, Green Tree said it would respond within a set period – say, 30 days. But Green Tree dragged its feet, sometimes taking as long as six months to respond. As a result, people faced foreclosures that could have been avoided. According to the complaint, even when managing homeowners’ accounts and payments – the bread and butter of a mortgage servicer – Green Tree often overcharged people. For example, Green Tree knew or had reason to know that some borrowers had received loan modifications from their former servicers, but went ahead and insisted on the original amount. And in numerous cases, Green Tree pressured people to use a method called Speedpay, which the company falsely claimed or implied was the only way to make a payment or the sole choice to avoid a late fee. Using Speedpay cost a $12 “convenience” fee per transaction – but convenient for whom? Not necessarily consumers, many of whom could have used free methods and still avoided late fees. The lawsuit also alleges Green Tree helped itself to payments from consumers’ bank accounts without their authorization. For example, homeowners who gave Green Tree their account numbers to set up a one-time payment through Speedpay later discovered the company had used the information to","link":"https://www.ftc.gov/business-guidance/blog/2015/04/will-63-million-ftc-cfpb-settlement-encourage-green-tree-turn-over-new-leaf"},{"link":"https://www.ftc.gov/business-guidance/blog/2020/12/one-thing-marketers-cbd-products-need-know-right-now","description":"One thing marketers of CBD products need to know right now lfair December 17, 2020 | 9:28AM One thing marketers of CBD products need to know right now By Lesley Fair “It’s the Wild West out there!” How often have you heard that statement made about health claims for products containing CBD? But here’s the thing: It’s not the Wild West. In fact, health-related representations for CBD products are subject to the same established requirements of scientific substantiation the FTC has applied for decades to any advertised health claim. That’s the message of Operation CBDeceit, a law enforcement sweep challenging allegedly unproven representations that CBD products would treat diseases and serious medical conditions like cancer, diabetes, Alzheimer’s disease, and more. In Operation CBDeceit, the FTC announced proposed settlements with six companies that marketed gummies, lozenges, oils, balms, and other products containing cannabidiol (CBD) to prevent or treat serious diseases and health conditions. Bionatrol Health, LLC . According to the complaint, Utah-based Bionatrol Health, Isle Revive, Marcelo Torre and Anthony McCabe falsely claimed – among other things – that Bionatrol Full-Spectrum CBD oil has been “medically proven” to treat hypertension, chronic pain, cardiovascular disease, and other conditions. The respondents also said their products could replace the need for prescription painkillers. In addition, the FTC alleges that when consumers ordered one bottle, the respondents sold them more than what they asked for and illegally charged their credit cards without authorization. CBD Meds, Inc . The FTC alleges that California-based CBD Meds, G2 Hemp, and Lawrence Moses deceptively advertised their CBD oil for “the treatment of neurodegenerative diseases, such as Alzheimer’s disease, Parkinson’s disease and HIV dementia.” They also pitched it as a treatment for multiple sclerosis, glaucoma, diabetes, schizophrenia, and a host of other conditions. What’s more, the FTC says the respondents falsely advertised that a “laboratory study” conducted by the “United States Federal Government” showed that “CBD may make chemotherapy more effective and increase cancer cell death without harming normal cells.” Epichouse LLC . Based in Utah, Epichouse (consumers may know them by the name First Class Herbalist) and John Le sold CBD-based oils, coffees, creams, and gummies with what the FTC says were deceptive promises that the products would prevent – among other things – age-related cognitive decline, cancer, chronic pain, diabetes, heart disease, hypertension, and migraines. The respondents also pitched their products as safe for all users and more effective for pain relief than prescription medication. The complaint alleges they falsely claimed that scientific research supported many of their prevention, treatment, and cure claims. HempmeCBD . “ [I]n a recent study, Israeli research has shown an 80% success rate in reducing problematic behavior in children with Autism using CBD.” That’s just one of the eye-catching – and allegedly false – claims Boca Raton respondents HempmeCBD, EasyButter, and Michael Solomon made for their CBD shea butter, gummies, lozenges, vape pens, or oils. The FTC charged that the respondents also made misleading treatment representations regarding AIDS, autism, bipolar disorder, cancer, depression, epilepsy, PTSD, and other serious conditions. Reef Industries . The FTC’s lawsuit against California companies Reef Industries, Inc., Cannatera, Inc., and AndHemp, Ltd., and three principals – Andrew M. Bouchie, John R. Cavanaugh, and Shaun Paquette – charges that they made false or misleading claims for CBD gummies, gel caps, sprays, lotions, vape oils, and other products. Respondents represented that CBD products effectively prevent or treat Alzheimer’s disease, Crohn’s disease, epilepsy, heart disease, lupus,","title":"One thing marketers of CBD products need to know right now","id":2991606},{"id":2991607,"description":"Online Trading Academy settles charges it made deceptive money-making claims and tried to gag consumers lfair September 15, 2020 | 1:07PM Online Trading Academy settles charges it made deceptive money-making claims and tried to gag consumers By Lesley Fair In a lawsuit filed earlier this year, the FTC alleged that Online Trading Academy made unsubstantiated mega-bucks promises about their purported investment training programs. According to the complaint – and the defendants’ own data – for most OTA customers, the only time they saw big money was as it flew out of their hands and into the defendants’ pockets. Under the terms of a settlement , OTA founder Eyal Shachar and others will pay millions toward refunds for consumers. In addition, OTA will have to forgive the debt of thousands of customers who took out financing to take their courses. Among other things, the settlement prohibits the defendants from making express or implied earnings claims unless they’re non-misleading and supported by written materials that substantiate their representations – documents that must be available upon request to consumers, potential purchasers, and the FTC. To address alleged violations of the Consumer Review Fairness Act , the order prohibits the use of contract terms that limit consumers’ ability to review the defendants’ products and services. It also bars the defendants from imposing contract terms to restrict consumers’ communications with the FTC and any other law enforcement agency. For consumers with contracts that contain those provisions, the defendants must contact them personally with a notice titled “Your Right to Post Honest Reviews and File Complaints.” For consumers who took out loans to pay for training, the settlement requires OTA to offer debt forgiveness to consumers whose debt OTA currently holds. In addition, the settlement requires defendant Shachar to pay at least $8.3 million. He’ll also have to surrender the Cessna airplane, the Bentley, the Escalade, the motor home, and six minivans. For every dollar of debt forgiveness that consumers accept, Shachar’s required payment will be decreased by 70 cents, up to $4 million. Darren Kimoto must pay $736,300 and surrender a 2017 Land Rover. Samuel R. Seiden must pay $158,000. The cash and proceeds of the property sales will be used for consumer refunds. Consumers who are eligible for debt forgiveness will receive both an email and a letter from the defendants explaining the application process. Looking for details about the settlement? The FTC has more information .","link":"https://www.ftc.gov/business-guidance/blog/2020/09/online-trading-academy-settles-charges-it-made-deceptive-money-making-claims-tried-gag-consumers","title":"Online Trading Academy settles charges it made deceptive money-making claims and tried to gag consumers"},{"id":2991608,"link":"https://www.ftc.gov/business-guidance/blog/2020/06/new-ftc-covid-19-warning-letters-take-total-250","description":"New FTC COVID-19 warning letters take total to 250 lfair June 18, 2020 | 12:04PM New FTC COVID-19 warning letters take total to 250 By Lesley Fair Saunas, IV vitamins, pulsed electromagnetic field (PEMF) devices, and licorice – yes, licorice – are among the subjects of the latest round of FTC staff warning letters sent to 30 companies promoting their products and services with COVID-19 prevention or treatment claims. Who got the latest letters and what representations raised concerns? Arlington Integrative Medical Center.   The Texas clinic advertised on its website (and in ALL CAPS): “PROTECT YOUR FAMILY FROM CORONAVIRUS! GIVE YOUR IMMUNITY A ROCKET BOOST TODAY WITH OUR IV VITAMIN INFUSION. SUPPLIES ARE RUNNING OUT! JUST A 30 MIN TREATMENT CAN KEEP YOUR IMMUNITY STRONG FOR UP TO 30 DAYS ONLY $150!!” Anatara.   Also known as the San Francisco Stem Cell Treatment Center, the company promoted its treatments with the claim, “In addition to natural supplements, more advanced therapies such as stem cell therapy and exosome therapy may be beneficial for prevention COVID-19.” Big Sky Compounding.  On a webpage titled “Coronavirus Tips COVID-19,” the Montana business promoted a variety of products it sold as purported anti-virals, including elderberry, umcka, oregacillin, and licorice. BioBalance PEMF.   The Maryland business promoted pulsed electromagnetic field devices (PEMF) for the prevention or treatment of coronavirus: “Keeping yourself safe during this COVID 19 pandemic is the top priority for anyone. PEMF is an incredible drug-free technology that is currently one of the best ways to help prevent the virus from getting fatal.” BioXcellerator.   On Facebook and on its webpage, the Arizona company advertised its treatments with representations like this: “[S]tudies have shown that MSCs [mesenchymal stem cells] improved functional outcomes, demonstrating that IV infusions of MSCs is a safe and effective approach for treating patients with COVID-19 pneumonia, including elderly patients with severe cases of pneumonia.” CBD Center.   Online and in social media, the California company promoted its CBD products by stating “Have you heard the great news?!?!?! CBD is being researched as a possible preventative and active treatment for COVID-19.” Colts Neck Stem Cell Center.   The clinic advertised its stem cell therapy with the claim, “Best way to protect yourself from COVID-19 is to boost your immune system . . . 1 Vial of Biogenix Stem Cells will modulate your immune system to ward off corona virus. 3 Vials will assist patients to survive with corona virus.” Eastbay Wellness Pte Ltd.  The Singapore company promoted pulsed electromagnetic field (PEMF) devices on its website, stating “You probably have also come across countless alternative and home remedies to fight and prevent the virus since currently there are no approved treatment solutions available. . . . If you are an owner of any PEMF system already, the answer is simple. Use it, while you find out the efficacy of PEMF against the COVID-19 Corona Virus. . . .” Encode Nutrition.   In promoting its products, the Nevada business stated that Formula-216 “is testing well in preliminary trials, to restore 24/7 vitamin C synthesis to humans. In the end, it may be the only hope for vulnerable human populations against a growing number of treatment resistant pathogenic bacteria and viruses that now threaten humanity.” Fussy Body.   On its website, the company claimed “coconut oil may protect you from coronavirus COVID-19,” and included affiliate links to a variety of products. Dr. Miguel Gonzalez.   The California doctor promoted Vitamin C IV therapy on his website, on Facebook, and on Instagram with statements like this: “Early high dose IV Vitamin C is being used and found to be the only effective treatment to fight the coronavirus aka Covid-19, which just shows the","title":"New FTC COVID-19 warning letters take total to 250"},{"id":2991609,"description":"FTC in action lfair April 23, 2020 | 12:05PM FTC in action By Carol Kando-Pineda In these unprecedented times, the Commission is working on all fronts to stop pandemic-related scams or deception – and to warn consumers and businesses about them. But our work in other areas continues, too. Today, we’re taking a minute to take stock of some of the highlights from 2019 . Law and order. Fraudulent telemarketers, disreputable debt collectors, imposters, and other schemers follow the headlines and are good at what they do. That’s why the FTC’s investigations and lawsuits are so important – they uncover scammers’ lies and close down their operations. On the consumer protection front, the Commission: obtained 19 administrative orders, 97 orders requiring redress, disgorgement, and permanent injunctions, and 10 civil penalty orders; and filed 27 administrative actions, 41 matters in federal court, and eight civil penalty matters. Money for consumers. When we can, we get money back for people who lost it – and in 2019, the Commission got back more than $232 million in refunds for consumers. Breaking new ground. The Commission achieved some notable “firsts” in 2019, such as its first case to challenge fake paid reviews on an independent retail site and its first case against a VOIP service provider for a key role in promoting a deceptive scheme. Staying in the loop. In 2019, this blog – with nearly 83,000 subscribers – featured  119 blog posts for businesspeople and attorneys. During the same period, the public ordered more than 1.6 million copies of 17 business publications (in English and Spanish) and watched the FTC’s business videos for more than 165,800 views. Talking to influencers. Last year, the Commission launched its new publication, Disclosures 101 for Social Media Influencers , which offers guidance to influencers and advertisers about how to communicate the “clear and conspicuous” standard in a legally accurate way. The brochure was designed to convey the information in a manner that resonates with a social media-savvy audience. The accompanying how-to video registered more than 17,000 views in its first two months. On the road. Last summer, the FTC held Green Lights-Red Flags: FTC Rules of the Road , a workshop in Atlanta that covered truth-in-advertising, data security, antitrust law basics, and other compliance topics. More than 200 business executives, in-house counsel, law firm practitioners, and ad agency personnel attended.","title":"FTC in action","link":"https://www.ftc.gov/business-guidance/blog/2020/04/ftc-action"},{"description":"Folder-in-due-course doctrine? lfair February 11, 2020 | 11:23AM Folder-in-due-course doctrine? By Lesley Fair You’ve heard of the holder-in-due-course doctrine. An FTC settlement with two Oregon-based businesses introduces the folder -in-due-course doctrine: the principle that it’s illegal to make misleading claims to induce small businesses to buy advertising space in promotional folders. It’s the latest FTC action challenging deceptive practices that target smaller companies. Telemarketers for Production Media Group Corporation, The Ferraro Group, and Jennifer Ferraro cold-called small businesses to get them to buy advertising space in promotional folders. Some telemarketers told the businesses they had agreements with local real estate offices to use the folders to distribute documents related to the purchase of a home. Part of the sales pitch was that folders featuring the business’ ads would be the only folders those offices would use for that purpose. In other instances, telemarketers said local schools would use those folders – and only those folders – to send papers and homework home to parents. In either case, they represented that the folders were going to print soon and that by buying advertising space, small businesses could promote their services to hundreds, and perhaps thousands, of prospective customers for one year. The millions of dollars the defendants took in suggest the spiel was successful. If businesses were concerned that folders might include ads for competitors – for example, another home inspection service or dentist in the area – the defendants’ telemarketers were ready with a rejoinder. Sales people were instructed to ask, “Would your decision be based on whether or not you are exclusive?” If the business said yes, the scripted response was “Great, let’s get you signed up, that’s definitely something I can do for you.” The FTC says operators also created a sense of urgency by telling businesses there were only a few spaces left in the folder and that a particular folder was about to be printed in time for the next school year or once the last advertisement was sold. A quick turnaround was important to many businesses eager to get their ads out there ASAP. You’ll want to read the complaint for how the FTC says the defendants used a purported “reservation form” to impose new material conditions and disclaim their own salespeople’s oral representations, but it boiled down to this. Only after giving the defendants their credit card numbers did buyers learn that printing might not happen for months, ad exclusivity wasn’t guaranteed, and they couldn’t cancel or get a refund. The lawsuit alleges that in numerous instances, the promised ads never appeared or were printed only after businesses complained to the BBB, consumer protection agencies, or their credit card issuers. What’s more, the company solicited under different names over the years and later incorporated a new company in a different state under another different name. Given the number of unfavorable reviews the defendants had received on Yelp and other sites, that action made it easier for them to distance themselves from negative customer feedback and harder for consumers to research the offer before signing up. The  stipulated order includes broad injunctive provisions to protect consumers in the future. It also includes a $22 million judgment, which for the most part will be suspended due to the defendants’ financial condition.   The message for small businesses is to recognize that your phone can be a conduit for customers – and questionable promotions. Whether the offer involves office supplies, ad space, or anything else your business buys, educate your staff to exercise caution and investigate thoroughly before responding to cold calls. The FTC brochure Scams and Your Small Business explains some common forms of B2B deception. Share the link with colleagues and order","title":"Folder-in-due-course doctrine?","link":"https://www.ftc.gov/business-guidance/blog/2020/02/folder-due-course-doctrine","id":2991610},{"id":2991519,"link":"http://www.legislation.gov.uk/id/uksi/2026/698http://www.legislation.gov.uk/uksi/2026/698/madehttp://www.legislation.gov.uk/uksi/2026/698/made/data.xmlhttp://www.legislation.gov.uk/uksi/2026/698/made/data.rdfhttp://www.legislation.gov.uk/uksi/2026/698/made/data.aknhttp://www.legislation.gov.uk/uksi/2026/698/made/data.xhthttp://www.legislation.gov.uk/uksi/2026/698/made/data.htmlhttp://www.legislation.gov.uk/uksi/2026/698/made/data.htmhttp://www.legislation.gov.uk/uksi/2026/698/made/data.csvhttp://www.legislation.gov.uk/uksi/2026/698/made/data.pdfhttp://www.legislation.gov.uk/uksi/2026/698/contents/made","description":"These Regulations amend and modify primary and subordinate legislation to make further consequential provision in connection with the removal of the lifetime allowance and the lifetime allowance charge by the Finance (No. 2) Act 2023 (c. 30) and the Finance Act 2024 (c.","title":"The Pensions (Abolition of Lifetime Allowance Charge etc) Regulations 2026"},{"id":2991520,"link":"http://www.legislation.gov.uk/id/ssi/2026/216http://www.legislation.gov.uk/ssi/2026/216/madehttp://www.legislation.gov.uk/ssi/2026/216/pdfs/ssi_20260216_en.pdfhttp://www.legislation.gov.uk/ssi/2026/216/contents/made","title":"The South East Scotland Trunk Roads (Temporary Prohibitions of Traffic and Overtaking and Temporary Speed Restrictions) (No. 6) Order 2026"},{"id":2991521,"title":"The South West Scotland Trunk Roads (Temporary Prohibitions of Traffic and Overtaking and Temporary Speed Restrictions) (No. 6) Order 2026","link":"http://www.legislation.gov.uk/id/ssi/2026/217http://www.legislation.gov.uk/ssi/2026/217/madehttp://www.legislation.gov.uk/ssi/2026/217/pdfs/ssi_20260217_en.pdfhttp://www.legislation.gov.uk/ssi/2026/217/contents/made"},{"description":"This Order sets the carbon budget for the 2038-2042 budgetary period at 535 million tonnes of carbon dioxide equivalent. Carbon budgets set a cap on the maximum level of the net UK carbon account for each five-year budgetary period. The net UK carbon account is defined in section 27 of the Climate Change Act","link":"http://www.legislation.gov.uk/id/uksi/2026/695http://www.legislation.gov.uk/uksi/2026/695/madehttp://www.legislation.gov.uk/uksi/2026/695/made/data.xmlhttp://www.legislation.gov.uk/uksi/2026/695/made/data.rdfhttp://www.legislation.gov.uk/uksi/2026/695/made/data.aknhttp://www.legislation.gov.uk/uksi/2026/695/made/data.xhthttp://www.legislation.gov.uk/uksi/2026/695/made/data.htmlhttp://www.legislation.gov.uk/uksi/2026/695/made/data.htmhttp://www.legislation.gov.uk/uksi/2026/695/made/data.csvhttp://www.legislation.gov.uk/uksi/2026/695/made/data.pdfhttp://www.legislation.gov.uk/uksi/2026/695/contents/made","title":"The Carbon Budget Order 2026","id":2991518},{"id":2991089,"title":"OECD Economic Surveys: Korea 2026","link":"https://www.oecd.org/en/publications/oecd-economic-surveys-korea-2026_6b87f585-en.html"},{"description":"Promoting Social Connectedness Through Food presents food-centred evidence and case studies to contribute to practical knowledge on how government and non-government actors can work together to boost opportunities and spaces for connection within communities. As loneliness and social isolation rise on the policy agenda, the report focuses on","link":"https://www.oecd.org/en/publications/promoting-social-connectedness-through-food_1fdd5254-en.html","title":"Promoting Social Connectedness Through Food","id":2991090},{"description":"Ce rapport annuel dresse le bilan des résultats et des activités de l’initiative « Inspecteurs des impôts sans frontières » (IISF) pour l’année 2025. Il s’agit d’une initiative conjointe de l’Organisation de coopération et de développement économiques (OCDE) et du Programme des Nations Unies pour le développement (PNUD) visant à aider les pays","link":"https://www.oecd.org/fr/publications/inspecteurs-des-impots-sans-frontieres-rapport-annuel-2026_ab495d07-fr.html","title":"Inspecteurs des impôts sans frontières rapport annuel 2026","id":2991091},{"id":2991092,"description":"This annual report reflects on the 2025 results and activities of Tax Inspectors Without Borders (TIWB), a joint initiative of the Organisation for Economic Co-operation and Development (OECD) and the United Nations Development Programme (UNDP) supporting developing countries in building tax audit and investigation capacity. It highlights","title":"Tax Inspectors Without Borders Annual Report 2026","link":"https://www.oecd.org/en/publications/tax-inspectors-without-borders-annual-report-2026_22fc5338-en.html"},{"id":2991093,"title":"Evaluating, Updating and Monitoring Anti‑Fraud Strategies: A Methodology","description":"As the scale and impact of fraud continues to grow and put pressure on public finances, countries need effective tools to prevent, detect and respond to fraud risks while sustaining public trust and the integrity of public spending. Although many countries have adopted anti-fraud strategies, monitoring and evaluation (M&E) systems often","link":"https://www.oecd.org/en/publications/evaluating-updating-and-monitoring-anti-fraud-strategies_4b442c1a-en.html"},{"id":2991094,"link":"https://www.oecd.org/en/publications/a-review-of-greek-emigrants_729f06a5-en.html","description":"In recent years, Greece has undergone major economic and social transformations. Given the significant emigration of the Greek population and the recognition of the contributions of the diaspora, Greek authorities are seeking to better understand this pool of talent residing abroad, which has great potential to contribute to the economic","title":"A Review of Greek Emigrants"},{"id":2991095,"description":"Small and medium-sized enterprises (SMEs) underpin the economies of the Western Balkans and Türkiye, accounting for the majority of employment and value added. Their competitiveness and resilience are therefore central to sustainable growth and economic convergence with the European Union.Yet SMEs operate in an increasingly demanding","title":"SME Policy Index for Western Balkans and Türkiye 2026 – Economy Profile for Albania","link":"https://www.oecd.org/en/publications/sme-policy-index-for-western-balkans-and-turkiye-2026-economy-profile-for-albania_ab22c29c-en.html"},{"description":"Switzerland is committed to sustainably transforming its food system, guided by a holistic vision involving all value-chain actors and positioned for shaping a modern system that meets domestic and global challenges. The country embarks on the discussion of a new agricultural policy with solid foundations. This report examines","link":"https://www.oecd.org/en/publications/policies-for-the-future-of-farming-and-food-in-switzerland_55cf64da-en.html","title":"Policies for the Future of Farming and Food in Switzerland","id":2991088},{"id":2990799,"title":"COVID-19 report data âon the dailyâ","description":"COVID-19 report data “on the daily” lfair August 26, 2020 | 9:49AM COVID-19 report data “on the daily” By Karen Hobbs, Assistant Director, Division of Consumer & Business Education, FTC Every day, the FTC is collecting data, watching the numbers, and spotting the trends. We’re also spreading the word about COVID-19-related scams that target consumers and businesses. Because the more you know about what’s happening, the easier it will be to protect yourself and others from these scams. So far, we have gotten more than 175,000 COVID-19-related reports about fraud, identity theft, Do Not Call, and other consumer protection problems. You can find out about trends in your own community by clicking on your state, but recent national data shows that online shopping is the #1 fraud complaint and has caused $16 million in reported losses. These are scams that trick people into ordering products like masks, hand sanitizer, and other high-demand items that never arrive. People are also reporting scam text messages related to bogus offers to earn income, phony economic relief programs, fake charities, and government imposters. As part of a broader trend, the overall number of Do Not Call complaints are starting to pick up again after months of declining. As the scammers take to the phones again, you can expect to see an uptick in popular phone scams, like government imposter scams that exploit the pandemic or economic stimulus programs. To help you stay ahead of these scams, keep these tips in mind and pass them along to employees, family, friends, and your community: Before you order from an unfamiliar online store, check out the company or product online first. Then pay by credit card, so you can dispute the billing error , report it to your credit card company, and get your money back if something goes wrong. Don’t pay money or give out your personal information in response to calls, emails, or texts that say they’re from the government. The government will never call out of the blue to ask for money or your personal information (like Social Security, bank account, or credit card numbers). Keep up with the latest scams, and what the FTC is doing, by signing up to get Business Blog posts and Consumer Alerts . And please keep reporting what you’re seeing at ftc.gov/complaint .","link":"https://www.ftc.gov/business-guidance/blog/2020/08/covid-19-report-data-daily"},{"description":"Trip the light? Fantastic. lfair August 20, 2015 | 1:10PM Trip the light? Fantastic. By Lesley Fair It doesn’t take much to convince us we need something new for the shoe closet – and our vintage high-tops and periwinkle platforms stand as a silent testament to that. But an ultraviolet light contraption advertised to kill germs, fungus, and bacteria, including MRSA, inside shoes? An FTC settlement with the marketers of shUVee gives the boot to those misleading claims. A second settlement turns the lights out on representations by other advertisers that their Nano-UV disinfecting devices kill microorganisms on all kinds of surfaces. If you’ve spent much time on the tarmac, you may have seen these products advertised in the SkyMall in-flight magazine located in the seat pocket in front of you. (We’ve always wanted to say that.) Consumers also could buy them from major online retailers and catalogs. Angel Sales of Chicago claimed that shUVee “kills over 95% of germs, bacteria, even the fungus responsible for the highly contagious MRSA bacteria – in less than one hour.” For consumers itching to end Athlete’s Foot, the company said its product “kills germs and fungus” that cause it. The basic shUVee set buyers back about $100, while the “shUVee Deluxe with 2-piece Travel Unit” sold for $140. Huntington Beach-based Zadro Health Solutions sold the Nano-UV Disinfection Scanner, the Nano-UV Wand, the Nano-UV Water Disinfectant for between $60 and $160. Ads claimed that the products “have been proven to eliminate 99.9% of targeted germs and viruses on surfaces and in water in as little as 10 seconds.” What were those “targeted germs and viruses”? Potential killers like “Salmonella, E. Coli, Staphylococcus Aureus, and the H1N1 virus.” The Nano-UV Dual Scanner should have been a germaphobe’s dream, purportedly eliminating “99.99% of bacteria, mold, fungus and virus surface contaminants” with “a quick 10-second sweep” of its light. According to the company, those surfaces included potential yuck zones like public restrooms, litter boxes, hotel bedding, and – ironically enough – airplane seats. The complaints shine a light on where the FTC says the companies went wrong. Despite claims that the UV products would kill virtually all disease-causing pathogens, the FTC alleges that Angel Sales and Zadro Health Solutions didn’t have appropriate proof to back up their promises, including their impressive-sounding scientific statistics. The proposed orders require the companies to have competent and reliable scientific evidence to support all future claims about the health benefits, performance, or efficacy of any product or service. In addition, the orders specifically prohibit deceptive “scientifically proven” claims or misrepresentations about tests, studies, or research. Those requirements apply to the corporate defendants and to the individuals who ran the companies. The order against Angel Sales includes a $656,423 judgment, which will be suspended due to the defendants’ financial condition. Zadro Health will pay $222,029 in consumer refunds , with the remainder of the $629,359 judgment suspended. The settlements illuminate an important substantiation principle. Carefully consider the science in light of how consumers will use the product in a real-world setting. For example, UV light depends on exposure to have an effect. It can’t bend around objects, shine through opaque materials, or penetrate into porous items. Companies making UV disinfecting claims need to ensure what they say about their products matches up with the scientific evidence.","link":"https://www.ftc.gov/business-guidance/blog/2015/08/trip-light-fantastic","title":"Trip the light? Fantastic.","id":2990792},{"id":2990793,"description":"$108 million for homeowners in distress wfg-adm109 July 20, 2011 | 11:27AM $108 million for homeowners in distress By Lesley Fair Homeowners in financial trouble aren’t getting a lot of great news these days.  But 450,177 of them will be getting a check in the mail that represents their share of the FTC’s $108 million settlement with mortgage giant Countrywide. And companies that take advantage of Americans struggling to pay the bills will be getting a little something, too:  a strong message from the FTC that unfair or deceptive practices targeting cash-strapped consumers won’t be tolerated. Last year, the FTC announced a settlement with Countrywide Home Loans and BAC Home Loans Servicing, which formerly did business as Countrywide Home Loans Servicing. Court papers filed by the FTC tell an intriguing story of hidden fees, deceptive claims in bankruptcy servicing, and sweetheart deals with corporate subsidiaries. For example, when homeowners default, it’s understandable that lenders will have to spend some money to protect their interest in a property — things like inspections, lawn mowing, etc. But who did Countrywide hire to perform these duties? A national lawn care company? A local landscaper? Jimmy from down the block? No, Countrywide hired, well, itself — in the form of subsidiaries that contracted with other companies, allegedly jacked up the price of these routine services by 100% or more, and then passed on their exorbitant bills to people already struggling to keep their heads above water. Just an isolated instance? Not likely. According to the FTC’s lawsuit, the company’s strategy at the time was to profit from default-related services. In its complaint, the FTC quoted Countrywide Financial Corporation’s President and COO: “Now, we are frequently asked what the impact of our servicing costs and earnings will be from increased delinquencies and [loss] mitigation efforts, and what happens to costs. And what we point out is, as I will now, is that increased operating expenses in times like this tend to be fully offset by increases in ancillary income in our servicing operation, greater fee income from items like late charges, and importantly from in-sourced vendor functions that represent part of our diversification strategy, a counter-cyclical diversification strategy such as our businesses involved in foreclosure trustee and default title services and property inspection services.” As a result, said the FTC, even as the mortgage market collapsed and more homeowners fell into delinquency, Countrywide earned big bucks by funneling default-related services through subsidiaries set up solely to generate revenue. The company may have characterized it as a “counter-cyclical diversification strategy,” but the FTC called the company’s marked-up fees something else: deceptive and unfair practices in violation of Section 5 of the FTC Act. Also, in servicing loans for people trying to save their homes in Chapter 13 bankruptcy, the FTC’s complaint alleged that Countrywide made false or unsupported claims about how much they owed, added fees and escrow charges without notice, and engaged in other deceptive practices. In addition to $108 million for consumers, the FTC’s settlement prohibits Countrywide — which has been acquired by Bank of America — from taking advantage of borrowers who’ve fallen behind on their payments and bars it from a host of misleading practices. People who receive the checks — which vary from less than $500 to as much as several thousand bucks and will hit the mail later this month — should cash them by September 19, 2011.  Former Countrywide customers with questions should call the redress administrator, Gilardi & Company, at 1-888-230-3196 or visit the FTC’s Countrywide settlement webpage available in English and Spanish. (BTW, if you know a homeowner who might be affected by the settlement, remind them that the FTC never asks for money before sending","title":"$108 million for homeowners in distress","link":"https://www.ftc.gov/business-guidance/blog/2011/07/108-million-homeowners-distress"},{"description":"When touting auto systems checks, it’s wise to recall recalls lfair January 28, 2016 | 12:05PM When touting auto systems checks, it’s wise to recall recalls By Lesley Fair Make, model, and cup holders are considerations, of course, but what really matters to a prospective used car buyer is whether the vehicle’s systems check out. It just makes sense, since so many of those systems are tied to safety. But it’s not easy for consumers to tell if they’re buying a lemon or a creampuff. Many dealers try to assuage that concern by advertising that their used cars have passed multi-point checks. FTC complaints charge that General Motors and two of the largest used car dealers in the country touted their purportedly rigorous inspections and yet failed to disclose a fundamental fact: that the cars they sold to some consumers were subject to open – in other words, unrepaired – safety recalls.  In advertising its “Certified Pre-Owned Vehicles,” GM made promises like this: Our 172-Point Vehicle Inspection and Reconditioning Process is conducted only by highly trained technicians and adheres to strict, factory-set standards to ensure that every vehicle’s engine, chassis, and body are in excellent condition. The technicians ensure that everything from the drivetrain to the windshield wipers is in good working order, or they recondition it to our exacting standards. But according to the FTC’s complaint against GM , the company advertised many used vehicles at its local dealerships without clearly disclosing they were subject to unaddressed recalls that implicated safety, including a key ignition switch defect that can affect engine power, power steering problems, glitches that can impair airbag deployment, and defects that can cause engine stalls. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 <w:LsdException Locked=\"false\" Priority=\"62\" SemiHidden=\"false\"","title":"When touting auto systems checks, itâs wise to recall recalls","link":"https://www.ftc.gov/business-guidance/blog/2016/01/when-touting-auto-systems-checks-its-wise-recall-recalls","id":2990794},{"id":2990795,"title":"Prevagen complaint suggests mindfulness about memory claims","description":"Prevagen complaint suggests mindfulness about memory claims lfair January 9, 2017 | 11:10AM Prevagen complaint suggests mindfulness about memory claims By Lesley Fair Ads for Prevagen claimed that the purported memory improvement supplement is “The Name to Remember,” but according to a lawsuit filed by the FTC and the New York Attorney General , it’s a product consumers might be better off forgetting. Ever “walk into a room and forget why,” “spend extra time looking for car keys or purse,” or have “trouble remembering names or faces”? The defendants pitched Prevagen, a supplement containing a protein found in jellyfish, as an answer. A month’s supply set consumers back between $24 and $68, depending on the formulation, and was available online and at retailers like Amazon, CVS, Duane Reade, Rite-Aid, Meijer, the Vitamin Shoppe, and Walgreens. The defendants also ran an infomercial called The Better Memory Show and had company representatives board the “Prevagen Express” bus to visit health food centers and health expos across the country. Sales for Prevagen topped $165 million. (Yes, you read that right.) According to the complaint , the defendants represented in national TV ads and elsewhere that Prevagen improves memory within 90 days, reduces memory problems associated with aging, and provides other cognitive benefits, like healthy brain function, a sharper mind, and clearer thinking. What’s more, they claimed to have clinical proof to support their advertising promises. How was apoaequorin – that jellyfish protein – supposed to help people struggling with cognitive decline? The ads claimed that it enters the brain to supplement proteins lost during the aging process. But according to the FTC and New York AG, the defendants don’t have studies showing that apoaequorin taken orally ever reaches the brain: “To the contrary, Defendants’ safety studies show that apoaequorin is rapidly digested in the stomach and broken down into amino acids and small peptides like any other dietary protein.” The FTC and AG also allege that the defendants made false statements about their purported clinical evidence. You’ll want to read the complaint for details, but here’s just one example. The company relied primarily on a double-blind, placebo-controlled human study assessing subjects on nine cognitive tasks designed to assess skills like memory and learning. But according to the FTC and New York AG, the group that took Prevagen failed to show a statistically significant improvement in any of the nine tasks when compared with people who were given a placebo. Filed in federal court in New York, the lawsuit names Prevagen, Inc., Quincy Bioscience Holding Company, Inc., Quincy Bioscience, LLC, Quincy Bioscience Manufacturing, LLC, CEO Michael Beaman, and President Mark Underwood. (Mr. Underwood was a lead researcher in the company-conducted clinical study, appeared in Prevagen ads, and wrote a booklet, The Brain Health Guide , that purports to explain the science behind the claims.) The complaint alleges violations of the FTC Act and two New York state consumer protection laws.","link":"https://www.ftc.gov/business-guidance/blog/2017/01/prevagen-complaint-suggests-mindfulness-about-memory-claims"},{"id":2990796,"description":"NextGen’s ad claims: Isn’t it ironic? lfair November 28, 2017 | 11:18AM NextGen’s ad claims: Isn’t it ironic? By Lesley Fair Like Alanis Morissette’s “rain on your wedding day” or “a free ride when you’ve already paid,” the FTC’s lawsuit against Florida’s NextGen Nutritionals, LLC, Anna McLean, Robert McLean, and related companies – in addition to challenging a number of claims as false or deceptive – includes three allegations that could be characterized as ironic. First, ads for BioMazing HCG, an $84 product represented to contain human chorionic gonadotropin (a hormone produced by the human placenta), claimed that consumers could lose 80 pounds in 40 days and that the product would reset metabolism to prevent the body from storing excess fat in the future. What’s so ironic about calling the product BioMazing HCG? For starters, it didn’t contain any HCG. But even if it did – here’s Irony #2 – the FTC says NextGen’s weight loss claims would still be deceptive. According to FTC staff, HCG has been falsely promoted for decades to promote weight loss and Next G en didn’t have sound science to support its representations. On their websites, the defendants made similarly dramatic diet claims for Hoodoba, including that the Hoodia gordonii -based product causes users to reduce their average daily intake by 1050 calories. Then there’s Next G en’s memorably named supplement Fucoidan Force, advertised to contain a blend of seaweed-derived fucoidan and extract of reishi mushroom. Next G en claimed that Fucoidan Force could reduce the size of tumors, prevent HIV infection, treat liver fibrosis, reduce cholesterol and blood pressure, and relieve the symptoms of herpes and hepatitis C & D. In ads for Immune Strong, the defendants touted “Rock-Solid Science” to support their immune-boosting representations. They also claimed that the product “combats deadly ailments and diseases including MS, HIV, AIDS and cancer ” and reduces health-related work absences “by a whopping 97%. ” Among Next G en’s claims for VascuVite were that the tablets would treat high blood pressure, returning it to normal or nearly normal levels. The defendants’ ads prominently featured success stories from people who claimed to have dropped massive amounts of weight or experienced other dramatic health benefits by using the products. For example, “Sheila Henderson’s” blood pressure reportedly went from 174/108 to 118/79, thanks to VascuVite. Prospective purchasers who might have been otherwise skeptical had to look no further than the “Certified Ethical” badges displayed on the defendants’ sites. When consumers followed the “click to verify” link, they learned that the site “has been verified to be ethical and trustworthy” by EthicalSite, a group whose mission is to be “the most reliable evaluator of trust in the online business marketplace” – because “if you’re going to spend money, you want to make sure it’s with people you’re going to trust.” But according to the complaint , NextGen’s ads were less than trustworthy in a number of material respects. The lawsuit challenges a broad range of the defendants’ health, disease treatment, and testing claims as false or unsubstantiated. In addition, the FTC says that in many instances, consumer testimonials contained in the ads didn’t represent the actual experience of real people who used the products. Which brings us to that third ironic aspect of the case. The complaint alleges that the “Certified Ethical” seal prominently displayed on NextGen’s site was issued by a company owned by defendants Anna and Robert McLean, who also own NextGen. In other words, it was another instance of a “selfie seal” that falsely claimed verification by an independent third party certification","title":"NextGenâs ad claims: Isnât it ironic?","link":"https://www.ftc.gov/business-guidance/blog/2017/11/nextgens-ad-claims-isnt-it-ironic"},{"id":2990797,"description":"Three FTC actions of interest to influencers lfair September 7, 2017 | 11:11AM Three FTC actions of interest to influencers By Lesley Fair If you have any influence over influencers, alert them to three developments, including the FTC’s first law enforcement action against individual online influencers for their role in misleading practices. According to the FTC, Trevor Martin and Thomas Cassell – known on their YouTube channels as TmarTn and Syndicate – deceptively endorsed the online gambling site CSGO Lotto without disclosing that they owned the company. Law enforcement Counter-Strike: Global Offensive (also known as CS: GO) is an online, multiplayer, first-person shooter game. “Skins” are game collectibles that can be bought, sold, or traded for real money. Skins have another use: They can be used as virtual currency on certain gambling sites, including CSGOLotto.com. On that site, players could challenge others to a one-on-one coin flip, wagering their pooled skins. In 2015, respondent Martin posted a video touting CSGO Lotto: We found this new site called CSGO Lotto, so I’ll link it down in the description if you guys want to check it out. But we were betting on it today and I won a pot of like $69 or something like that so it was a pretty small pot but it was like the coolest feeling ever. And I ended up like following them on Twitter and stuff and they hit me up. And they’re like talking to me about potentially doing like a skins sponsorship like they’ll give me skins to be able to bet on the site and stuff. And I’ve been like considering doing it. Martin followed up with more videos on his YouTube channel showing him gambling on the CSGO Lotto site. In addition, he tweeted things like “Made $13k in about 5 minutes on CSGO betting. Absolutely insane” and posted on Instagram “Unreal!! Won two back to back CSGOLotto games today on stream – $13,000 in total winnings.” Cassell promoted CSGO Lotto in a similar way, posting videos that were viewed more than five million times. In addition, he tweeted a screen shot of himself winning a betting pool worth over $2,100 with the caption “Not a bad way to start the day!” According to another tweet, “I lied . . . I didn’t turn $200 into $4,000 on @CSGOLotto. . . I turned it into $6,000!!!!” Then there’s this one: “Bruh.. i’ve won like $8,000 worth of CS:GO Skins today on @CSGOLotto. I cannot even believe it!” Well, Bruhs, while we’re on the subject of things we cannot even believe, did either of you like consider clearly disclosing that you like owned the company – a material connection requiring disclosure under FTC law? The complaint also challenges how the respondents ran their own influencer program for CSGO Lotto. They paid other gamers between $2,500 and $55,000 in cash or skins “to post in their social media circles about their experiences in using” the gambling site. However, the contract made clear that those influencers couldn’t make “statements, claims, or representations . . . that would impair the name, reputation and goodwill” of CSGO Lotto. And post they did on YouTube, Twitch, Twitter, and Facebook – in many instances, touting winnings worth thousands of dollars. According to the FTC, Cassell, Martin, and CSGOLotto, Inc. falsely claimed that their videos and social media posts – and the videos and posts of the influencers they hired – reflected the independent opinions of impartial users. The complaint also charges that the respondents failed to disclose the material connection they had to the company – and the connection their paid influencers had. The proposed settlement requires Cassell, Martin, and the company to make those disclosures clearly and conspicuously in the future. The FTC is accepting public comments about the settlement until October 10, 2017. An interesting aside: This isn’t the first time Cassell’s name has appeared in an FTC","title":"Three FTC actions of interest to influencers","link":"https://www.ftc.gov/business-guidance/blog/2017/09/three-ftc-actions-interest-influencers"},{"id":2990798,"link":"https://www.ftc.gov/business-guidance/blog/2020/12/ransomware-prevention-update-businesses","description":"Ransomware prevention: An update for businesses lfair December 11, 2020 | 10:59AM Ransomware prevention: An update for businesses By Ben Rossen Imagine turning on your computer one morning to discover you and your employees are locked out of your system. A threatening message appears on the screen demanding a ransom if you ever want to see your data again. You check your backups and they’ve been destroyed. Your business is at a standstill, losing money with every passing minute. It may sound like a nightmare, but for many companies, a ransomware attack is all too real. And even more disturbing is that reported ransomware attacks have increased dramatically since the beginning of the COVID-19 pandemic. Ransomware: The basics Ransomware isn’t new. It’s a form of malware that can lock up networks and deny access to business-critical data unless the victim pays a ransom – often in bitcoin – to the attackers. What is different is that industry sources report a major surge in the number of ransomware attacks in 2020. Why now? Because cyber attackers are looking to prey on the rapid transition to remote work and the uncertainty companies have experienced in the tumultuous recent months. As ransomware has grown into a serious “business,” attackers have become increasingly sophisticated. They specialize in penetrating corporate networks, and sometimes specifically target a business’ backup systems, making it difficult – or impossible – to remediate the harm of an attack. They typically target financial and other sensitive personal information, and in some cases, use ransomware to turn victims’ computers into zombie machines for mining cryptocurrency. Think ransomware attacks only large corporations? Think again. Every company is a potential target. While some attackers go after high-profile, big-name businesses with the resources to pay large ransoms, industry sources report that the average ransomware payment last year was in the tens of thousands of dollars. Indeed, recent attacks have targeted manufacturers with no consumer-facing presence and some entities in the nonprofit sector – school systems, state and local governments, universities, healthcare centers, etc. How attackers are exploiting the pandemic Phishing and other forms of social engineering remain the most common way that attackers infect networks with ransomware. Phishing emails may ask recipients to click on a malicious link, open an attachment containing malware, or “confirm” system credentials. Targeted attacks – sometimes called spear phishing – may use techniques like email spoofing, where a malicious message appears to come from a colleague, like a manager or the CEO. The COVID-19 pandemic has proven to be an especially useful hook for ransomware attackers. Taking advantage of people’s fears about the coronavirus, attackers may send malicious emails that appear to come from legitimate sources like the World Health Organization or the Centers for Disease Control and Prevention. Attackers also have hidden malware in pandemic-themed PDFs, Word documents, or audio files. How you can help protect your business Prevention remains the defense against ransomware, and the pandemic has made it more important than ever for companies to guard against this threat. Experts suggest some commonsense steps to reduce the risk that your business could become the next victim of a ransomware attack: Keep your network patched and make sure all your software is up to date. Back up your systems regularly and keep those backups separate from your network. Use separate credentials for your backups so that even if your network is compromised, your storage remains secure. Practice good cyber hygiene. For instance, know what devices are attached to your network so you can identify your exposure to malware. Implement technical measures that can mitigate risk, like endpoint security, email authentication, and intrusion prevention software. Be prepared. Make sure you have an incident","title":"Ransomware prevention: An update for businesses"},{"id":2990791,"link":"https://www.ftc.gov/business-guidance/blog/2012/07/court-finds-litany-violations-alcoholism-cure-case","description":"Court finds litany of violations in alcoholism \"cure\" case wfg-adm109 July 19, 2012 | 11:35AM Court finds litany of violations in alcoholism \"cure\" case By Lesley Fair People who signed up with the Jacksonville-based Alcoholism Cure Corporation were promised a “scientifically proven” program that “cures alcoholism while allowing alcoholics to drink socially.”  What they got was a shopping list, instructions to take handfuls of unproven supplements, and a particularly troubling surprise when they tried to cancel their membership. A recent ruling by a federal judge upheld FTC and Florida AG allegations that when people attempted to cancel, the defendants “routinely used disclosure of personal and health information as a threat to extract payment.”  And they weren’t just whistling Dixie.  Despite promises to keep people’s information private, the defendants went ahead and revealed highly personal facts to PayPal, credit cards companies, and the Better Business Bureau.  But they didn’t stop there.  When people wouldn’t pay up, the defendants disclosed their identity in small claims court filings.  In addition, they exposed their entire database of consumer info to debt collectors they hired to pursue their fees. The defendants — who also did business as the Alcoholism Cure Foundation, Enjoy a Few, and Guilt Free Drinking — made what the court called “impossible demands” on people who wanted out.  When customers tried to cancel their membership because the program wasn’t working, the defendants made them submit “proofs of continued drinking,” in the form of expensive lab tests and hair samples, among other demands.  According to the Court, the defendants also made unauthorized charges of alleged fees ranging from $9000 to $20,000, falsely represented the credentials of owner Robert Douglas Krotzer by referring to him in ads as “Dr. Doug,” and couldn’t back up their treatment claims with evidence. In addition to ordering refunds, the ruling prohibits the defendants from using trade names like “alcoholism cure” or “permanent cure,” bans unauthorized billing, and puts a stop to collection actions.  The order also makes it illegal for the defendants to misrepresent the cost or terms of any offer they make, to say anything untruthful about staffers’ professional qualifications, or to falsely claim to be a charity. The lesson for businesses?  It’s hard to know where to start.","title":"Court finds litany of violations in alcoholism \"cure\" case"},{"description":"Article 2 of this Order amends the Dangerous Dogs Compensation and Exemption Schemes Order (Northern Ireland) 1991 by removing the requirement to have in place third-party liability insurance in respect of Pitbull Terrier, Japanese Tosa, Dogo Argentino and Fila Braziliero dogs designated under Article 25A of the Dogs (Northern Ireland) Order 1983 imposing restrictions on these dogs, and introduces a new exemption condition that safeguards children under the age of","link":"http://www.legislation.gov.uk/id/nisr/2026/124http://www.legislation.gov.uk/nisr/2026/124/madehttp://www.legislation.gov.uk/nisr/2026/124/made/data.xmlhttp://www.legislation.gov.uk/nisr/2026/124/made/data.rdfhttp://www.legislation.gov.uk/nisr/2026/124/made/data.aknhttp://www.legislation.gov.uk/nisr/2026/124/made/data.xhthttp://www.legislation.gov.uk/nisr/2026/124/made/data.htmlhttp://www.legislation.gov.uk/nisr/2026/124/made/data.htmhttp://www.legislation.gov.uk/nisr/2026/124/made/data.csvhttp://www.legislation.gov.uk/nisr/2026/124/made/data.pdfhttp://www.legislation.gov.uk/nisr/2026/124/contents/made","title":"The Dangerous Dogs (Compensation and Exemption Schemes) (Amendment) Order (Northern Ireland) 2026","id":2990752},{"description":"These Regulations set the purity criteria for the mineral substance magnesium L-threonate monohydrate, as a source of magnesium, as set out in the Schedule to these Regulations (regulation","title":"The Food Supplements Purity Criteria (Magnesium L-threonate monohydrate) (England) Regulations 2026","link":"http://www.legislation.gov.uk/id/uksi/2026/680http://www.legislation.gov.uk/uksi/2026/680/madehttp://www.legislation.gov.uk/uksi/2026/680/made/data.xmlhttp://www.legislation.gov.uk/uksi/2026/680/made/data.rdfhttp://www.legislation.gov.uk/uksi/2026/680/made/data.aknhttp://www.legislation.gov.uk/uksi/2026/680/made/data.xhthttp://www.legislation.gov.uk/uksi/2026/680/made/data.htmlhttp://www.legislation.gov.uk/uksi/2026/680/made/data.htmhttp://www.legislation.gov.uk/uksi/2026/680/made/data.csvhttp://www.legislation.gov.uk/uksi/2026/680/made/data.pdfhttp://www.legislation.gov.uk/uksi/2026/680/contents/made","id":2990749},{"id":2990750,"link":"http://www.legislation.gov.uk/id/uksi/2026/683http://www.legislation.gov.uk/uksi/2026/683/madehttp://www.legislation.gov.uk/uksi/2026/683/made/data.xmlhttp://www.legislation.gov.uk/uksi/2026/683/made/data.rdfhttp://www.legislation.gov.uk/uksi/2026/683/made/data.aknhttp://www.legislation.gov.uk/uksi/2026/683/made/data.xhthttp://www.legislation.gov.uk/uksi/2026/683/made/data.htmlhttp://www.legislation.gov.uk/uksi/2026/683/made/data.htmhttp://www.legislation.gov.uk/uksi/2026/683/made/data.csvhttp://www.legislation.gov.uk/uksi/2026/683/made/data.pdfhttp://www.legislation.gov.uk/uksi/2026/683/contents/made","description":"These Regulations bring into force section 48 (extension of prohibition on employment to other working arrangements) of the Border Security, Asylum and Immigration Act 2025 (c. 31) (“the Act”). They are the fourth commencement regulations made under the","title":"The Border Security, Asylum and Immigration Act 2025 (Commencement No. 4) Regulations 2026"},{"link":"http://www.legislation.gov.uk/id/uksi/2026/691http://www.legislation.gov.uk/uksi/2026/691/madehttp://www.legislation.gov.uk/uksi/2026/691/pdfs/uksi_20260691_en.pdfhttp://www.legislation.gov.uk/uksi/2026/691/contents/made","title":"The Air Navigation (Restriction of Flying) (Roundhay, Leeds) Regulations 2026","id":2990751},{"id":2990192,"description":"Speaking of Spokeo: Part 2 — The company’s allegedly bogus endorsements wfg-adm109 June 13, 2012 | 12:25PM Speaking of Spokeo: Part 2 — The company’s allegedly bogus endorsements By Lesley Fair The lawsuit against data broker Spokeo is the FTC’s first Fair Credit Reporting Act case addressing the collection of online info — including data from social networking sites — when used in the context of employment screening.  But that’s not the only way the Spokeo settlement touches on social media.  The FTC also charged that Spokeo violated Section 5 by having employees post glowing recommendations of the company’s services on news and technology websites without disclosing their true identity. Perhaps just the work of a rogue cubicle occupant?  No, said the FTC.  According to the complaint , Spokeo directed its employees to write the comments.  Spokeo managers then edited what they wrote and had the staffers post the endorsements using account names provided by Spokeo.  The purpose, says the FTC, was to give readers the misleading impression that the laudatory words had been posted by independent consumers or business users of Spokeo. The FTC’s revisions to its Endorsement Guides made headlines a few years ago.  Ironically enough, the provision that seemed to attract the most attention is one that didn’t change.  It’s the law — and it’s always been the law under Section 5 — that consumers have a right to know when there’s a material connection between an advertiser and an endorser.  Here’s how the Guides put it:  \"When there exists a connection between the endorser and the seller of the advertised product that might materially affect the weight or credibility of the endorsement ( i.e., the connection is not reasonably expected by the audience), such connection must be fully disclosed.\" According to the FTC, by posting comments that conveyed the untruthful impression that they came from satisfied users of Spokeo’s services, Spokeo engaged in false and misleading practices.  To settle the endorsement count in the lawsuit, Spokeo has agreed that it won’t misrepresent, expressly or by implication, the status of any user of a product or service — for example, that someone is an independent, ordinary endorser if that’s not the case.  The company also will clearly and prominently disclose any material connection between an endorser and Spokeo (or any other entity advertising, selling, or promoting a product) when a connection exists.  What about the bogus endorsements already posted?  Spokeo has seven days to take all reasonable steps to pull them down. Looking for more about complying with the Endorsement Guides?  Read The FTC’s Revised Endorsement Guides: What People are Asking and watch this video: While you’re at it, share this post and those resources with your marketing staff, your ad agency, your PR firm, and anyone else who plays a role in your publicity and promotions. Next:  What the Spokeo settlement means for your business, your next ad campaign, and your job search","title":"Speaking of Spokeo: Part 2 â The companyâs allegedly bogus endorsements","link":"https://www.ftc.gov/business-guidance/blog/2012/06/speaking-spokeo-part-2-companys-allegedly-bogus-endorsements"},{"link":"https://www.ftc.gov/business-guidance/blog/2012/01/clearing-out-our-box","description":"Clearing out our IN box wfg-adm109 January 19, 2012 | 10:29AM Clearing out our IN box By Lesley Fair We’re glad you’re visiting the BCP Business Center and thanks for your questions. Here are answers to some of your AQs . (Calling them FAQs on a site devoted to truth in advertising doesn’t seem quite right.) I’ve looked everywhere and can’t find the disclosure I’m supposed to add when companies send me products to write about on my blog. Can you tell me the magic words?   No — and that’s because there are no magic words. Here’s how it works. Under the FTC’s Endorsement Guides, if there’s a connection between the marketer of the product and a person endorsing the product that would affect how people evaluate the endorsement, it should be disclosed. But no one is suggesting a mandatory “Danger Will Robinson!” neon warning box. What matters is effective communication, not legalese. A disclosure like “Company X sent me [name of product] to try, and here’s what I think about it” gives readers the information they need. Consider this rule of thumb: If you approach it as you would any other important fact you want to get across to people who follow your blog, it’s likely you’ll come up with a natural, informative way to convey it. But a “Where can I bury this so no one will see it?” attitude? Not so effective. Find out more by reading FTC’s Revised Endorsement Guides: What People are Asking . I can’t find an old FTC case in the BCP Business Center.   Right now our topical case categories go back about five years. Some go back further and we’re adding more cases when we can, but the lists aren’t exhaustive. A great resource is the FTC Office of the Secretary’s index of FTC administrative decisions, organized by name and by volume. They go back to 1949. You list cases alphabetically, but I’m more interested in the newest stuff.   Voila! Now you have a choice. When you go to CASE HIGHLIGHTS, you can sort them by Most Recent or A-Z. Where can I find the FTC’s technical specs for data security?  There’s no one-size-fits-all approach. Under the FTC Act, what’s reasonable for your company depends on the nature of your business and the kind of information you have. (Of course, there could be other laws — the Gramm-Leach-Bliley Act, the Fair Credit Reporting Act, etc. — that apply, too.) The FTC has free resources you can use in developing your data security practices. Protecting Personal Information: A Guide for Business is one place for small businesses to start. Also, it makes sense to follow recent FTC law enforcement actions in the data security area. The complaints and orders apply just to those companies, but they offer insights into conduct that has raised concerns — and the practices more likely to keep your customers happy and your company out of legal hot water. I tried to respond to something in the blog, but my comment didn’t show up. What happened?   We want to hear from you, but ask that people abide by the published Commenting Policy. The most common reason for a comment not to be posted is because it includes a sales pitch. As a general rule, if a comment is relevant to the thread but has a link to a commercial website, we’ll delete the link and post the comment. You have a case listed in the wrong category. Can you fix that?   Sure. When you spot a mistake — or if you have suggestions on things we can do to make the BCP Business Center easier to use — email us at outreach@ftc.gov . How can we get clearance to reprint something from your site in our newsletter?   You don’t need clearance. Stuff on our site is in the public domain. You’re free to reprint it in your newsletter or on your website — and we’d be delighted if you did. You’re also welcome to link to the BCP Business Center . Here are buttons to make that easier. Is Lesley Fair a real","title":"Clearing out our IN box","id":2990193},{"link":"https://www.ftc.gov/business-guidance/blog/2023/11/new-resources-help-protect-consumers-small-businesses-fraud","description":"New resources to help protect consumers and small businesses from fraud lfair November 8, 2023 | 12:02PM New resources to help protect consumers and small businesses from fraud By Lesley Fair Consumers speak many languages and unfortunately scammers are conversant in all of them. That’s why the FTC has reinforced its fraud fighting capabilities by collecting scam reports in multiple languages . As a member of the business community, you can lend a hand by sharing these new resources with employees, friends, and others in your network. To report in Mandarin, Tagalog, Vietnamese, French, Arabic, Korean, Russian, Portuguese, Polish, and many other languages, consumers can call the FTC at (877) 382-4357, and press 3 to speak to an interpreter. To report identity theft, they can call (877) 438-4338 and choose the option for their preferred language. Lines are open between 9AM-5PM Eastern Time. For consumers who prefer to report in English, a visit to ReportFraud.ftc.gov or IdentityTheft.gov will get them immediate guidance on the next steps to take. Spanish-speaking consumers can go to ReportFraude.ftc.gov or RobodeIdentidad.gov . Image The FTC also just announced additional online resources for consumers in multiple languages with to-the-point guidance on how to avoid scams. Prefer it in print? Visit ftc.gov/bulkorder to order free copies. In addition, we have a new resource for entrepreneurs. The revised publication Scams and Your Small Business is now available in English , Spanish , Simplified Chinese , Korean , and Vietnamese . Share this useful guide with members of your local business community. Every page features actionable advice on how to spot, stop, and report questionable practices that target small business owners. ","title":"New resources to help protect consumers and small businesses from fraud","id":2990187},{"title":"$245 million FTC settlement alleges Fortnite owner Epic Games used digital dark patterns to charge players for unwanted in-game purchases","description":"$245 million FTC settlement alleges Fortnite owner Epic Games used digital dark patterns to charge players for unwanted in-game purchases lfair December 18, 2022 | 9:39PM $245 million FTC settlement alleges Fortnite owner Epic Games used digital dark patterns to charge players for unwanted in-game purchases By Lesley Fair The FTC’s $275 million proposed settlement with Epic Games, owner of Fortnite , alleges the company violated the law by collecting personal information from kids under 13 without parental consent and by enabling voice and text chat by default – an unfair practice that put kids and teens in risky contact with strangers. But to borrow a phrase from advertisers, “But wait! There’s more!” Much, much more in the form of a separate $245 million proposed settlement with Epic Games for using digital dark patterns to bill Fortnite players for unintentional in-game purchases. How much money can a company take in by selling virtual costumes, dance moves, and piñatas shaped like llamas? It won’t surprise Fortnite fans to hear that the answer is billions, especially when, as the FTC alleges, Epic used a host of digital design tricks – dark patterns – to charge consumers for virtual merchandise without their express informed consent. What’s more, the FTC says when people disputed unauthorized charges with their credit card company, Epic locked their accounts, depriving them of access to content they had already paid for. The proposed FTC consent order is the agency’s largest administrative settlement to date. Continue reading for some insightful – and instructive – quotes from consumers and employees who didn’t hold back about their opinions of Epic’s tactics. For the technological Rip Van Winkles among us, Fortnite is a hit video game with more than 400 million registered users, many of whom are kids. Although people can play the basic version for free, Epic charges for in-game purchases designed to enhance game play. The FTC alleges that with millions of consumers’ credit cards conveniently in hand, Epic failed to adequately explain its billing practices to customers and designed its interface in ways that led to unauthorized charges. You’ll want to read the complaint for details, but here are a few of the dark patterns the company allegedly used. According to the complaint, Epic set up its payment system so that it saved by default the credit card that was associated with the account. That meant that kids could buy V-Bucks – the virtual currency necessary to make in-game purchases – with the simple press of a button. No separate cardholder consent was required. And although the currency was imaginary, the charges Epic packed on to Mom or Dad’s credit card were very real. What did parents and users have to say about Epic’s methods? Here are some examples: “Hello Epic Games, The charges associated with this account were made without my authorization. This account is associated with my 10 year old son’s account and I am really disappointed that there is no check and balances that alerted me of these charges, and a 10 year old can purchase coins worth almost $500 so easily.” “Epic Games is swindling parents with unauthorized game purchases, tricking young consumers & using shady practices for billing. I authorized a 1-time Epic Games purchase for my 11 yr-old son, only to discover EG did NOT erase my credit card info, & thus my son has been making unauthorized purchases, racking up $140 in less than 8 days after the initial authorized purchase.” Epic’s own Fraud and Risk Consultant expressed similar concerns internally and recommended that the company require account holders to confirm their CVV numbers before charging the card on file: “This is standard / best practice and it prevents kids from using mom’s credit card without her permission[.]” However, by the time Epic finally took that advice, the company had already billed account","link":"https://www.ftc.gov/business-guidance/blog/2022/12/245-million-ftc-settlement-alleges-fortnite-owner-epic-games-used-digital-dark-patterns-charge","id":2990188},{"id":2990189,"link":"https://www.ftc.gov/business-guidance/blog/2014/01/ftc-challenges-telechecks-checkered-compliance-fair-credit-reporting-act","description":"FTC challenges TeleCheck's checkered compliance with the Fair Credit Reporting Act wfg-adm109 January 16, 2014 | 1:42PM FTC challenges TeleCheck's checkered compliance with the Fair Credit Reporting Act By Lesley Fair Whooping it up can be fun, but hooping it up – requiring consumers to jump through hoops to exercise their rights under the Fair Credit Report Act – is illegal.  That’s one message businesses can take from the FTC’s $3.5 million settlement with TeleCheck . Houston-based TeleCheck Services offers retailers an on-the-spot recommendation about whether to accept a shopper’s check.  Its affiliate, TRS Recovery Services – also named in the FTC’s lawsuit – handles consumer debt taken on by TeleCheck.  With over 400,000 subscribers in 375,000 locations, TeleCheck is a big name in the check authorization business.  Its recommendations are “consumer reports” as defined by the FCRA , triggering certain consumer rights.  And that’s where the FTC says TeleCheck went wrong. Under the law, when a consumer tries to pay by check and the merchant, a TeleCheck subscriber, declines the check based on TeleCheck’s recommendation, the merchant must provide the person with a notice that tells them: that the decision was based on information provided by TeleCheck, that they have a right to get a free copy of what TeleCheck has on file about them, how to get in touch with TeleCheck, and how to exercise their legal right to dispute the accuracy of the information. Once a consumer disputes the info, TeleCheck has an obligation under the FCRA to conduct a reasonable reinvestigation.  But according to the FTC , that’s not always what happened. The FTC says in some cases, TeleCheck falsely told people the only valid reasons for disputes under the FCRA are the amount of the transaction, the date, and whether services were rendered.  Furthermore, the complaint alleges that TeleCheck illegally turned the tables on some consumers by putting the burden on them to reinvestigate.  For example, if consumers said they hadn’t authorized a transaction, TeleCheck sat back and told them to contact the merchant – a violation of the company’s obligation under the FCRA to reinvestigate the matter itself. The FTC also says TeleCheck required consumers disputing information to jump through hoops in ways the law doesn’t allow.  For example, what if a consumer told TeleCheck they suspected a transaction was fraudulent?  According to the complaint, under certain circumstances, TeleCheck refused to reinvestigate or clear the disputed information from the file until the consumer submitted a police report identifying the suspect and agreed to participate in the suspect’s prosecution. That's just one way the FTC says TeleCheck didn't live up to its FCRA obligations.  The FTC also charged that TeleCheck failed to use reasonable procedures to assure the maximum possible accuracy of the information in its files.  In addition, the complaint takes aim at TRS Recovery Services for failing to comply with requirements under the Furnisher Rule about the accuracy and integrity of the information it provides to credit reporting agencies. The $3.5 million civil penalty is among the FTC's largest ever in an FCRA case and the proposed consent decree puts procedures in place to see that TeleCheck and TRS clean up their FCRA act in the future. Visit the FTC’s credit reporting page for free compliance resources, including the nuts-and-bolts brochure, Consumer Reports: What Information Furnishers Need to Know .","title":"FTC challenges TeleCheck's checkered compliance with the Fair Credit Reporting Act"},{"description":"\"Check\" out the $3.5 million penalty in the latest FCRA case wfg-adm109 August 15, 2013 | 12:11PM \"Check\" out the $3.5 million penalty in the latest FCRA case By Lesley Fair Here’s a newsflash:  There’s a troubling amount of inaccurate information in people’s credit reports that can result in the denial of a job, a place to live, and even necessities like groceries and medicine.  That’s why the Fair Credit Reporting Act requires consumer reporting agencies (CRAs) to “follow reasonable procedures to assure maximum possible accuracy.”  The FTC’s settlement with Certegy Check Services — which includes the second-largest civil penalty ever in an FCRA case — offers insights into what the law requires. Certegy may not be a household name to consumers, but when people want to pay by check, many businesses turn to Certegy for a check authorization recommendation.  Certegy’s thumbs-up or thumbs-down suggestion is based in part on information in its files about consumers’ check writing history.  When Certegy’s data is inaccurate, businesses decline checks unnecessarily, resulting in lost sales and teed-off customers.  Certegy also furnishes information to other credit reporting agencies, multiplying the potential effect of inaccuracies. FCRA mavens will spot that Certegy meets the legal definition of a “nationwide specialty consumer reporting agency,” defined in section 603(x) as a CRA that: compiles and maintains files on consumers on a nationwide basis relating to (1) medical records or payments; (2) residential or tenant history; (3) check writing history; (4) employment history; or (5) insurance claims. But according to the FTC, Certegy failed to honor many of the protections the FCRA extends to consumers.  For example, when a consumer contacts a CRA to say “Hey, guys, you’ve got it wrong,” the law requires CRAs to investigate the dispute within a reasonable time, report back to the consumer, and follow up by deleting inaccurate, incomplete, or unverifiable information.  Once a CRA learns that information is inaccurate, it has a responsibility to maintain procedures to make sure deleted info stays deleted.  Otherwise, it keeps popping up like the gopher that tormented Groundskeeper Carl in Caddyshack .  In addition, CRAs must implement reasonable written policies to ensure the accuracy of the information they give to other CRAs.  And under the law, CRAs – all of them, not just the Big Three most people are familiar with — have to have a streamlined process so consumers can get a free copy of the company’s report on them.  Those are just some of the areas where the FTC says Certegy fell short. You’ll want to read the complaint for specifics, but one count merits special attention.  The FTC alleges that Certegy didn’t live up to its obligation to reinvestigate information consumers disputed as inaccurate.  According to the complaint, rather than conducting its own robust investigation, Certegy sat back and put an unreasonable onus on consumers, making them jump through hoops to do work the law assigns to the CRA.  For example: “If a consumer disputes that he has a returned check from a particular merchant, Certegy requires the consumer to contact the merchant himself to resolve the dispute.”   “When the decline is a result of an ‘invalid’ ID, Certegy requires that the consumer obtain and send driving records to Certegy to ‘prevent future declines.’”   “When the consumer disputes that the consumer’s bank refused to honor a check, rather than accepting a bank statement as proof of the bank’s payment, Certegy requires that the consumer obtain a letter from the bank, on bank letterhead, signed by a bank employee before it will resolve the dispute in the consumer’s favor.” FCRA followers, take note:  The case is the","link":"https://www.ftc.gov/business-guidance/blog/2013/08/check-out-35-million-penalty-latest-fcra-case","title":"\"Check\" out the $3.5 million penalty in the latest FCRA case","id":2990190},{"link":"https://www.ftc.gov/business-guidance/blog/2014/12/all-about-tout-takeaway-tips-ftcs-sony-deutsch-settlements","description":"All about the tout: Takeaway tips from the FTC’s Sony-Deutsch settlements wfg-adm109 December 1, 2014 | 1:12PM All about the tout: Takeaway tips from the FTC’s Sony-Deutsch settlements By Lesley Fair Looking for PlayStation tips and tricks? We can’t tell you how ISA Vekta Special Forces Team Alpha can navigate the Akmir Snowdrift in Killzone 3 . But for businesses – including ad agencies and PR firms – interested in keeping their practices out of the Pyrrhus Crater, the FTC’s proposed settlements with Sony Computer Entertainment America and ad agency Deutsch LA offer practical guidance. The lawsuits charge that the companies overhyped the capabilities of Sony’s PlayStation Vita . Despite claims that “With Cross Platform Gaming, you can play your PS3 game, pause it, then pick up right where you left off,” the FTC says the performance of the handheld device didn’t live up to the promises. What’s more, before the PS Vita launch, a Deutsch assistant account executive sent a company-wide email asking colleagues to post comments about the product on Twitter, using the hashtag #gamechanger. So Deutsch staffers wrote glowing tweets from their personal accounts, without disclosing their connection to the ad agency or Sony. The complaint challenged that as a deceptive practice, in violation of the FTC Act. Of course, the proposed settlements apply just to Sony and Deutsch. But what can other companies take from the cases? Ready, launch, aim?  Sony claimed the PS Vita would revolutionize gaming with a host of new features. For example, according to the ads, users could start a PlayStation game at home and then resume play on the Vita from another location. But there was an undisclosed catch. That feature was available only for a few PS3 games and the pause-and-save capability varied significantly from game to game. Furthermore, for the limited number of titles where that function even worked, Sony didn’t tell people they’d have to buy both the PS3 and the PS Vita versions of the game. The settlements remind companies readying a roll-out to make sure their “gamechanging” products live up to the hype. Put another way, don’t let your ads write checks your product can’t cash. Validate your visuals.  Visuals can speak to prospective buyers just as persuasively as what you say. That’s why established principles of substantiation apply to depictions, too. Some Sony ads showed the popular PlayStation game Killzone 3 being played on the PS3 console, paused, and then picked up again on the PS Vita at another location. The problem was that Vita users couldn’t easily access data-rich games like Killzone 3 and Sony never enabled the “remote play” feature on that title. The lesson for advertisers? Consider the claims your words and visuals convey to consumers. What’s the buzz?   Of course, marketers want to create buzz about their products, but truth-in-advertising principles apply on social media platforms, too. One notable example: If there is a material connection between an advertiser and a tweeter (or blogger or other endorser), it has to be clearly disclosed. What’s a “material connection”? According to the FTC’s Endorsement Guides , it’s a connection that might affect the weight or credibility a consumer would give the endorsement. It just makes sense, doesn’t it? Wouldn’t you evaluate a favorable recommendation from a consumer with no connection to a company in a different light from a rave review by someone who works for the seller? “But we like it! We really like it!”  Some endorsers justify their failure to disclose a material connection on the ground that they truly like the product they’re touting. Of course, it’s important that endorsements “reflect the honest opinions, findings, beliefs, or experience of the endorser” – but that’s not the sole criterion for legal compliance. Genuine","title":"All about the tout: Takeaway tips from the FTCâs Sony-Deutsch settlements","id":2990191},{"id":2990185,"description":"Under COPPA, data deletion isn’t just a good idea. It’s the law. lfair May 31, 2018 | 2:04PM Under COPPA, data deletion isn’t just a good idea. It’s the law. By Jared Ho Buckling up in the car is a precaution parents take to protect themselves and their children. When it comes to the Children’s Online Privacy Protection Act, navigating the rules of the COPPA Road helps protect your business and the kids who visit your website or use your online service. Most companies are familiar with COPPA’s mandate to get parental consent up front before collecting personal information from children under 13. But there’s another requirement farther down the COPPA Road that some businesses may not know about. As the FTC’s Six-Step Compliance Plan for Your Business explains, if you’re covered by the Children’s Online Privacy Protection Rule , you must provide parents the right to review and delete their children’s information. But did you know that, under certain circumstances, COPPA also requires you to delete children’s personal information, even if parents don’t ask you to? Consider the example of a subscription-based app that offers children under 13 a variety of games and learning tools. What happens if, at the end of the subscription period, a parent decides not to renew the service? Absent a deletion request from Mom or Dad, can the company just keep the child’s personal information? The answer is clear: No, the company can’t keep it. Under Section 312.10 of COPPA, you’re allowed to retain children’s personal information “for only as long as is reasonably necessary to fulfill the purpose for which the information was collected.” After that, you must delete it using reasonable measures to ensure it’s been securely destroyed. With that in mind, if you haven’t reviewed your data retention policy recently, it’s time to take a fresh look at it. What do you do with the child’s information when a parent closes an account, doesn’t renew a subscription, or allows an account to become inactive? Is that information still necessary for, say, final billing purposes? If so, for how long? Here are a few questions that might help your company navigate COPPA’s data retention and deletion requirements: What types of personal information are you collecting from children? What is your stated purpose for collecting the information? How long do you need to hold on to the information to fulfill the purpose for which it was initially collected? For example, do you still need information you collected a year ago? Does the purpose for using the information end with an account deletion, subscription cancellation, or account inactivity? When it’s time to delete information, are you doing it securely? The FTC has resources to help your company streamline COPPA","title":"Under COPPA, data deletion isnât just a good idea. Itâs the law.","link":"https://www.ftc.gov/business-guidance/blog/2018/05/under-coppa-data-deletion-isnt-just-good-idea-its-law"},{"description":"New FTC Data Spotlight highlights text scams that may target your business chundycz April 16, 2025 | 1:31PM New FTC Data Spotlight highlights text scams that may target your business According to the FTC’s latest Data Spotlight , text scam losses are skyrocketing. In 2024 people reported $470 million in losses to text scams, more than five times the amount reported in 2020. Check out the Data Spotlight for more information. Want to help your employees spot and avoid the most common text scams highlighted by the Data Spotlight? Check out the FTC’s Consumer Alert with details and advice. Here are a few examples of text scams that may be particularly likely to target your business: Fake fraud alerts. If you get an urgent text about “suspicious activity” or a large purchase you don’t recognize on your business credit card or bank account, it could be a scam. The text might look like it’s from your financial institution and include a phone number to call. But people who respond report getting connected to scammers who pressure them to move money out of their accounts, supposedly to keep it safe. Those “safe spaces” end up being under the scammer’s control, and people who move their money don’t get it back. Bogus unpaid toll notices. If you manage your business’s fleet, you may be on high alert for tolls, parking tickets, or other related expenses. Don’t be tricked by an unexpected text saying there’s a toll balance to pay, even if the text looks like it’s from your local highway toll program. In reality, there’s a good chance it’s scam, there’s no toll owed, and if you click the link in the text, you may be asked to hand over financial information. Phony job opportunities. Impersonators may use your business’s good name to offer people fake job opportunities through unsolicited texts offering pay for repetitive tasks like rating products or apps. Impersonators hurt consumers and honest competitors, and the Rule on Impersonation of Government and Business es gives the FTC enhanced tools to stop them. If you learn someone is posing as your business to scam people, the FTC wants to hear about it. Tell us what happened at ReportFraud.ftc.gov . To protect yourself, your employees, and your business from text scams: Don’t click on links or respond to unexpected texts. If you don’t recognize the texter or expect the communication, stop and do your due diligence. Run a search for the business that claims to be contacting you, and call or email the business directly using contact information you know is correct or find on its verified website. Don’t click the link or call the number in the text. Pause for a moment. One of the top tricks in the scammer playbook is to apply pressure to act quickly. If someone you don’t know texts to say there’s an urgent problem or demands you pay immediately, take a minute to do some research and check in with someone you","title":"New FTC Data Spotlight highlights text scams that may target your business","link":"https://www.ftc.gov/business-guidance/blog/2025/04/new-ftc-data-spotlight-highlights-text-scams-may-target-your-business","id":2990186},{"link":"https://www.oecd.org/en/publications/test-no-445a-determination-of-cytochrome-p450-cyp-induction-using-differentiated-human-hepatic-cells_765aaada-en.html","description":"This Test Guideline describes the use of human-derived metabolic competent hepatic test systems (e.g. cryopreserved differentiated HepaRGTM cells) to assess the potential of test chemicals to induce (i.e. increase the synthesis and activity) three Phase I biotransformation enzymes: the cytochrome P450 (CYP)3A4, CYP1A2 and with less","title":"Test No. 445A: Determination of Cytochrome P450 (CYP) Induction using Differentiated Human Hepatic Cells","id":2989877},{"id":2989878,"description":"This Test Guideline is designed to be used for assessing short- and long-term effects of chemicals on earthworms in soils under field conditions. Species diversity, abundance and biomass of earthworm communities collected from test plots in the field treated with a test chemical are compared with those collected from untreated control","link":"https://www.oecd.org/en/publications/test-no-256-determination-of-effects-on-earthworms-oligochaeta-annelida-in-field-studies_1f16503f-en.html","title":"Test No. 256: Determination of effects on earthworms (Oligochaeta, Annelida) in Field Studies"},{"description":"This Test Guideline on the dustiness determination of manufactured nanomaterials was developed to address the need for standardised dustiness test methods applicable to powders containing granular and fibrous Nano-Objects, and their Aggregates and Agglomerates (NOAA). Dustiness is the propensity of a powder or finely divided solid material","link":"https://www.oecd.org/en/publications/test-no-127-dustiness-determination-of-materials-containing-nano-objects-and-their-aggregates-and-agglomerates_d862c720-en.html","title":"Test No. 127: Dustiness determination of materials containing nano‑objects and their aggregates and agglomerates","id":2989879},{"title":"Test No. 446A: ToxTracker gene reporter assay for the identification of genotoxic hazard and genotoxic/non‑genotoxic mechanism of action","description":"This Test Guideline describes a stem cell-based reporter assay that identifies the genotoxic properties of chemicals by combining six fluorescent reporter genes that are selectively activated by different cellular signalling responses. Two of the signalling responses are associated with direct genotoxicity. The other four stress response","link":"https://www.oecd.org/en/publications/test-no-446a-toxtracker-gene-reporter-assay-for-the-identification-of-genotoxic-hazard-and-genotoxic-non-genotoxic-mechanism-of-action_f2d51b5b-en.html","id":2989880},{"title":"Test No. 322: Determination of the Solubility and Dissolution Rate of Nanomaterials for Environmental Fate Assessment","description":"This Test Guideline describes methods recommended to determine the dissolution and dissolution rate of nanomaterials (NMs) for environmental fate assessment at environmentally relevant pH values, using passive pH control (buffers). The test procedures are performed at room temperature (in the range of 20 - 22 °C), and in the dark. This","link":"https://www.oecd.org/en/publications/test-no-322-determination-of-the-solubility-and-dissolution-rate-of-nanomaterials-for-environmental-fate-assessment_693e2680-en.html","id":2989881},{"description":"This Test Guideline describes a chronic oral toxicity test on adult worker bumblebees under laboratory conditions over an exposure period of 10 days. Adult worker bumblebees are individually exposed to 50 % (w/v) aqueous sucrose solution containing the test chemical through continuous and ad libitum feeding over a period of 10 days. Mortality","title":"Test No. 255: Bumblebee (Bombus spp.), Chronic Oral Toxicity Test (10‑Day Feeding)","link":"https://www.oecd.org/en/publications/test-no-255-bumblebee-bombus-spp-chronic-oral-toxicity-test-10-day-feeding_f85a2323-en.html","id":2989875},{"id":2989876,"description":"The Test Guideline describes a transactivation assay of the glucocorticoid receptor (GR), which is a hormone-activated transcription factor belonging to the nuclear receptor superfamily of steroid hormone receptors, and different forms are ubiquitously expressed in almost every cell in the body. The GR is involved in a wide range of","title":"Test No. 454A: Human Glucocorticoid Receptor Transactivation Assay: Assay for the Detection of Glucocorticoid Receptor Agonist and Antagonist Activity of Chemicals","link":"https://www.oecd.org/en/publications/test-no-454a-human-glucocorticoid-receptor-transactivation-assay_cefe7fd3-en.html"},{"link":"https://www.ftc.gov/business-guidance/blog/2015/05/shifty-shades-gray","description":"Shifty shades of gray lfair May 13, 2015 | 2:15PM Shifty shades of gray By Lesley Fair Everyone harbors a dark secret – a forbidden mystery concealed behind closed doors. Three cases just filed by the FTC pull back the curtain on one of those taboos: The efforts people make to hide the fact they’re going gray. The marketers of three dietary supplements – Get Away Grey, Go Away Gray, and Grey Defence – all claimed their products could stop hair from turning gray. The purported active ingredient was an enzyme called catalase, which was supposed to neutralize the effects of hydrogen peroxide, the chemical that causes hair to gray. Consumers paid between $30 and $70 a bottle for the products, which were sold online and at national retailers like Walgreens and CVS. Ads for Get Away Grey, sold by Charleston-based GetAwayGrey, LLC, claimed, “Watch your grey go away! Now, grey hair can be stopped and reversed . . . .” Rise-N-Shine, LLC, the New Jersey company that sold Go Away Gray, said its product “helps PREVENT & REVERSE Gray Hair.” COORGA Nutraceuticals Corporation claimed in its ads that a “detailed observational study” established that Grey Defence “reverses greying” in 65% of customers. The FTC announced proposed settlements with GetAwayGrey and owner Robin Duner-Fenter , and Rise-N-Shine and owner Cathy Beggan . The orders in those cases require the defendants to support a wide variety of future claims with competent and reliable scientific evidence. The orders also impose suspended financial judgments that would come due if the defendants have misrepresented their financial condition. Litigation against COORGA Nutraceuticals and corporate officer Garfield Coore is pending in federal court in Wyoming. A note for practitioners who follow developments in industry self-regulation: The National Advertising Division of the Council of Better Business Bureaus referred the COORGA Nutraceuticals matter to the FTC.","title":"Shifty shades of gray","id":2989523},{"id":2989482,"description":"A Bill to provide for the High Court in England, Wales and Northern Ireland and the Court of Session in Scotland to make preliminary determinations of genocide or the serious risk of genocide under the Convention on the Prevention and Punishment of the Crime of Genocide; for the referral of such determinations to relevant international courts or organisations; for response to reports on genocide; and for connected","link":"https://bills.parliament.uk/bills/4137","title":"Genocide Determination Bill [HL]"},{"title":"Contact lens prescription renewals: Prescribers still need to release that Rx","description":"Contact lens prescription renewals: Prescribers still need to release that Rx lfair July 27, 2020 | 9:44AM Contact lens prescription renewals: Prescribers still need to release that Rx By Alysa Bernstein Your patient calls you panicked because she’s on her last pair of contact lenses. Perhaps due to COVID-19, she isn’t able to (or doesn’t want to) come into the office. You may determine, in your medical judgment, that it’s appropriate to renew or extend that prescription. How do the Contact Lens Consumer Act and the Contact Lens Rule apply to that interaction? While prescribers are likely looking out for the best interests of their patients by renewing or extending prescriptions under those circumstances, they still have to comply with the law. A renewal or extension – including one where you determine that no change in the existing prescription is required – counts as a “contact lens fitting” under the Fairness to Contact Lens Consumers Act and the Contact Lens Rule . That means if you renew or extend a patient’s prescription in that context, you still must provide the patient a copy of the contact lens prescription, whether or not they ask for it. If prescribers are willing to sell lenses to their patients, the fitting is complete and prescribers must automatically give their patients a copy of the prescription. Under the Act and the Rule, you can’t require payment from a patient as a condition of providing or verifying their contact lens prescription. Yes, you may require a patient to pay for the exam, fitting, or evaluation before giving them a copy of their prescription, but only if you also require immediate payment from a patient whose eye exam shows no need for glasses or contacts. Prescribers also can’t require patients to buy contact lenses, or sign a waiver or release, as a condition of releasing or verifying a prescription. These prohibitions apply to prescription renewals and extensions. So renew those prescriptions, if medically appropriate, but provide prescriptions to your patients – and compete for the sale of lenses on price and convenience.","link":"https://www.ftc.gov/business-guidance/blog/2020/07/contact-lens-prescription-renewals-prescribers-still-need-release-rx","id":2988598},{"id":2988599,"description":"Big concerns about small business loan pitches lfair May 18, 2020 | 2:06PM Big concerns about small business loan pitches By Lesley Fair Many small businesses are looking for a financial life preserver to help them stay afloat until the COVID-19 wave subsides. But joint warning letters just sent by FTC staff and the Small Business Administration raise concerns that some companies – including lead generators – are making questionable claims about their affiliation with SBA-administered programs designed to offer emergency relief to struggling businesses. And the URL some of them are using is just part of the problem. Funded by the Coronavirus Aid, Relief, and Economic Security (CARES) Act, the Paycheck Protection Program is designed to help small businesses keep people employed. Small businesses may apply for PPP loans through Small Business Administration-authorized lenders or other lenders SBA has determined to be eligible. The warning letters from FTC staff raise concerns about websites that “may be unlawfully misleading small business consumers about federal loans or other temporary small business relief,” in violation of the FTC Act. One letter went to IT Media Solutions, LLC , of Santa Monica, California. The company’s website has prominently claimed “Your Paycheck Protection Program Loan starts here.” Inviting people to “Get Started” with their PPP loan applications, the site has further promised to “connect you to our large nationwide network/marketplace of approved PPP (Paycheck Protection Program) lenders.” Oh, and what URL has IT Media Solutions used to convey those claims? You guessed it: sba.com . A second warning letter to Utah-based Lendio, Inc. , raises concerns with advertising and marketing by, or on behalf of, Lendio, including by IT Media Solutions on sba.com and by Merchants Advance Network, Inc., on manfunding.com. In addition to the same claims cited in the letter to IT Media Solutions, the letter to Lendio mentions representations that Merchants Advance Network has made – specifically that the company is an authorized SBA loan packager that “only charge[s] a nominal fee of $495 per business” and “will work with you hand-in-hand to apply you for ALL eligible relief products that the SBA has to offer.” The letters outline FTC staff’s concerns that these claims suggest – among other things – an affiliation or relationship with the SBA and approved PPP lenders and that consumers (in this case, small businesses) can get PPP loans by applying through these sites. “To the extent that any of these claims are not truthful, omit material information needed to prevent the claims from misleading consumers, or are not substantiated,” they would violate the FTC’s prohibition on unfair or deceptive acts or practices. In addition, the letter to Lendio cites Merchants Advance Network’s statement that it “only charge[s] a nominal fee of $495 per business.” The letter notes that “agents, including lead generators and others providing PPP application assistance, are prohibited from charging fees to PPP loan applicants, either directly or by taking a fee out of the loan proceeds.” According to the letters, the companies should take immediate action by reviewing and monitoring all advertising and marketing to ensure deceptive claims are removed. That includes claims conveyed expressly or by implication through websites, social media, email, telemarketing, and texts. FTC staff expects to hear back from them within 48 hours about the actions they have taken to address these concerns. In just two months, the FTC has sent dozens of warning letters and filed two law enforcement actions regarding coronavirus claims. Our message to businesses struggling with economic upheaval is that we’re working hard to challenge deceptive claims that may target them. To companies that may be tempted to use questionable tactics to exploit the COVID crisis, our message is","title":"Big concerns about small business loan pitches","link":"https://www.ftc.gov/business-guidance/blog/2020/05/big-concerns-about-small-business-loan-pitches"},{"id":2988600,"link":"https://www.ftc.gov/business-guidance/blog/2020/03/putting-brakes-unproven-superiority-claims","description":"Putting the brakes on unproven superiority claims lfair March 25, 2020 | 11:27AM Putting the brakes on unproven superiority claims By Lesley Fair If you say you’re better, you’d better be better – and you’d better have appropriate proof to back up that claim. That’s a takeaway tip for businesses from the FTC’s proposed settlement with Federal-Mogul Motorparts, LLC . Michigan-based Federal-Mogul sells a wide variety of auto parts, including Wagner OE x  brake pads – an after-market product bought and usually installed at auto repair shops. Compared to “entry-level” and “mid-range” products also sold by the company, Federal-Mogul pitched the OE x  brake pads as a “premium” choice for crossovers, SUVs, and pickup trucks. Why should consumers buy Wagner OE x  brake pads and why should auto parts retailers and repair shops sell and install them? According to Federal-Mogul’s TV, print, and online ads, it boiled down to performance superior to its competitors. For example, one TV ad showed two women driving SUVs. When a truck cuts them both off, one SUV crashes. In the other SUV, a mom with kids in the car does that right-arm-blocking-the-passenger-seat parental move, but avoids the accident. With a look of relief on the woman’s face, a narrator says, “Wagner OE x  brake pads can stop you up to 50 feet sooner. Do you know what’s on your vehicle?” A print ad showed a mom with kids standing in front of two SUVs – one with a crushed front end and the other unscathed. The ad read: “Wagner OE x  brake pads can stop your truck, SUV, or crossover up to 50 feet sooner than other leading pads.* It can mean 50 feet saved when you need it most. And when you family’s safety is on the line, isn’t that what really matters?’ Through those ads and others, the FTC says Federal-Mogul conveyed to consumers that in an emergency, when a driver is trying to stop in the shortest distance possible, Wagner OE x  brake pads will stop a crossover, SUV, or pickup truck up to 50 feet sooner than competing brake pads. What’s more, when compared to competing products, Federal-Mogul represented that the OE x  brake pads will significantly reduce the risk of collisions. But according to the complaint , those were unsubstantiated claims. Although Federal-Mogul hired an independent third party to test Wagner  OE x brake pads against competing aftermarket products, the FTC says the protocol didn’t accurately reflect consumers’ real-world use. For example, the industry standard test – known as the “best-effort” stop – directs the driver to press down hard on the brake pedal to simulate how people are likely to respond to the kind of emergency shown in Federal-Mogul’s ads. However, Federal-Mogul’s test had drivers apply constant and relatively light pressure. In addition, the protocol tested brakes at hotter than normal temperatures – a condition that produces longer stopping distances. Among other things, the proposed settlement prohibits Federal-Mogul from making unsubstantiated efficacy and performance claims about covered brake pads. That includes any Federal-Mogul branded or marketed aftermarket brake pads and any third-party branded aftermarket pads for which Federal-Mogul provides marketing materials. The FTC is accepting public comments about the proposed settlement. What’s the message for other marketers? Comparative safety claims can be highly material to consumers, especially for products people can’t evaluate for themselves. When making express or implied representations – especially if you’re saying your product is objectively superior to competitors – don’t put the pedal to the metal unless you have sound proof. Furthermore, the case should remind advertisers that the FTC will take a close look at testing protocols. Companies should make sure their tests reflect real-world","title":"Putting the brakes on unproven superiority claims"},{"description":"The FTC's Google settlement: What's the buzz? wfg-adm109 April 1, 2011 | 4:28PM The FTC's Google settlement: What's the buzz? By Lesley Fair “Sweet!  Check out Buzz.” “Nah, go to my inbox.” That was the intriguing choice facing Gmail users last year when Google launched Google Buzz, its social network. But according to a settlement announced this week by the FTC, the company violated the privacy promises it made to Gmail users and used deceptive tactics in the Buzz rollout. The story starts with Google’s privacy policy. From October 2004 until October 2010, Gmail users were told, \"Gmail stores, processes and maintains your messages, contact lists and other data related to your account in order to provide service to you.\"  On the subject of the choices users had about the use of their personal information in all of Google’s products, including Gmail, the privacy policy said, \"When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.\"  According to the FTC, statements like that conveyed that Google would use information from people signing up for Gmail only for the purpose of providing them with email service and that Google would ask for their consent before using their info for any other purpose. So far, so good. But then came the roll-out of Google Buzz. The service allows users to share updates, comments, pictures, videos, and the like through “buzzes” made either publicly or privately to individuals or groups of users. When Buzz was launched, Gmail users were taken to a welcome screen that announced the new service and presented the “Sweet!” or “Nah” choice. If users clicked “Nah,” the FTC complaint alleges that their info was nonetheless shared in a number of ways. First, the user could still be “followed” by Gmail users who enrolled in Buzz. Second, if the Gmail user had previously created a Google profile, he or she could appear on the public Google profiles of Buzz enrollees who were following them. Third, a link to Buzz would show up on the list of links on the user’s Gmail page. If the user clicked on that link, he or she would be taken to the Buzz welcome screen and would be automatically enrolled in Buzz without any disclosure of that fact. In other words, users would be enrolled in certain features of Buzz even if they didn’t sign up. So much for “Nah.” The FTC’s complaint alleges that despite what it said in its privacy policy, Google didn’t use information from people signing up for Gmail just for the purpose of providing email service. Rather, the company used it to populate Buzz. Thus, said the FTC, the representations in Google’s privacy policy were false or misleading. Furthermore, the agency alleged that despite the promise in its privacy policy that Google would ask for consumers’ consent before using their information for another purpose, Google went ahead and used it to populate its social network without getting their permission. The FTC charged that was false or misleading and constituted a deceptive practice. The next part of the story:   The not-so-sweet results when users clicked the “Sweet!”","title":"The FTC's Google settlement: What's the buzz?","link":"https://www.ftc.gov/business-guidance/blog/2011/04/ftcs-google-settlement-whats-buzz","id":2988592},{"description":"Claims for DanActive False and Deceptive, says FTC wfg-adm109 December 20, 2010 | 11:01AM Claims for DanActive False and Deceptive, says FTC By Lesley Fair In addition to allegations about Activia Yogurt , the FTC’s recent settlement with Dannon Corporation challenged health claims for DanActive, a probiotic dairy drink advertised to reduce the likelihood of getting colds or flu. In one ad cited in the complaint, a boy is show taking a test in school, playing baseball in the rain, and – poor kid – getting decked repeatedly in martial arts class.  He arrives home looking tired and drops his backpack by the front door.  As his mother greets him, the color drains from his face and body.  Mom then reaches into the fridge and takes out a DanActive as the narrator says “Your kids have a hectic life and don’t always eat right, and you don’t want their defenses to be weak.  Delicious DanActive can strengthen them.” As the boy drinks the beverage, that’s when the science lesson starts.  A graphic depicts the DanActive he’s drinking as little yellow circles labeled L. casei immunitas .  They form an animated barricade that repels fuzzy green germ-like blobs.  As the narrator says, “Only DanActive has L. casei Immunitas cultures and is clinically proven to help strengthen your body’s defenses.  And a little strengthening can really help,” the boy downs the DanActive and returns to full color.  Surrounded by a newly-acquired yellow shield, he runs out of the house as the shield morphs into a yellow bottle of DanActive.  The narrator concludes, “Help strengthen your family’s bodies’ defenses.” Another ad cited in the complaint shows the same kid, but features a different gastroenterological cartoon.  In that ad, the narrator says “Unwanted substances enter your body every day reaching your intestines, where about 70% of your immune system is located.”  The visual shows an animation of the inside of an intestine pockmarked with holes.  The narrator says “When your defenses are weak, gaps may occur in your intestine wall allowing unwanted substances to pass.”  The fuzzy germ-like blobs -- they're maroon this time -- are shown settling into the holes in the intestine. Cut to the kid drinking DanActive.  As the narrator says “DanActive, with L. casei Immunitas works right there, which may help your body close the gaps and help strengthen his body’s defenses, which makes you feel good, too,” the animation shows little spheres of DanActive filling the intestinal holes, thereby repelling the attack of the fuzzy maroon germ-like blobs.  Shield restored, our smiling hero bolts out of the house and the phrase “clinically proven” flies across the screen. According to the FTC’s complaint, ads like these conveyed that DanActive reduces the likelihood of getting a cold or the flu – and that those claims were clinically proven.  The FTC alleged that Dannon didn’t have the science to back up those promises, making the company’s cold or flu claim unsubstantiated and the “clinically proven” claim false. Next:  The order entered in the FTC case and the settlement reached by Dannon and 39 state Attorneys","title":"Claims for DanActive False and Deceptive, says FTC","link":"https://www.ftc.gov/business-guidance/blog/2010/12/claims-danactive-false-deceptive-says-ftc","id":2988593},{"description":"We can’t go for that (no can do) lfair July 17, 2017 | 11:38AM We can’t go for that (no can do) By Lesley Fair Of course, phantom debt collection – the practice of pressuring people to pay “debts” they don’t owe – harms consumers. But as an FTC complaint demonstrates, when phantom debt collectors strike, they could affect your company, too. According to the FTC , a Florida-based outfit engaged in a scheme to defraud consumers through the collection of debts people didn’t actually owe or the company didn’t have the authority to collect. The complaint charges that the defendants – Hardco Holding Group, S & H Financial Group, Dequan M. Sicard, and Daryl M. Hall (no, not that Daryl Hall) – violated the FTC Act and Fair Debt Collection Practices Act. When contacting consumers, in many instances the defendants allegedly impersonated attorneys and threatened to have people thrown in jail if they didn’t pay up on delinquent payday loans – loans, remember, that many consumers didn’t take out in the first place and defendants didn’t have the right to collect. One tactic involved contacting people with a “case number” and directing them to dial a callback number. On the second call, the defendants allegedly said they were affiliated with named law firms and that the consumer had committed a felony, could go to prison, or faced arrest. According to the complaint , to boost the credibility of their threat of pending or imminent legal action, the defendants claimed to have the consumer’s Social Security number, bank account number, or contact information for family members. Afraid of legal repercussions, many consumers knuckled under to the demand for payment. The FTC says the defendants also told third parties that consumers owed money, a violation of the FDCPA. In addition, the complaint charges that the defendants didn’t disclose their identity to consumers, failed to provide proper validation notices, and used other false, misleading, and abusive tactics. Phantom debt collectors unquestionably injure consumers, but how could conduct like that affect your company? According to the lawsuit, when pressed to identify themselves, the defendants often gave the names or addresses of legitimate small businesses that had nothing to do with the purported debt or the debt collectors. When concerned consumers contacted those companies to complain, their employees got an understandably angry earful. From the FTC’s perspective, unrelated small businesses shouldn’t have their reputations sullied by others’ allegedly illegal tactics. A federal court in Orlando has temporarily halted the operation and frozen its assets. The FTC wants to stop the illegal practices once and for all. What can consumers do if they’re getting calls for debts they don’t owe ? File a complaint with the FTC. How can small businesses help protect their good names? Every now and then, do a selfie search with your company name and a word like “debt.” If you see consumer posts that suggest that a debt collector is illegally using your name – or if your employees are getting complaints about debt collection calls supposedly coming from your company – let the FTC know about it , too. In the meantime, businesses looking for FDCPA compliance resources can visit the FTC’s debt collection page for some – in the words of the other Daryl Hall (and let’s not forget John Oates) – “Adult Education.”","title":"We canât go for that (no can do)","link":"https://www.ftc.gov/business-guidance/blog/2017/07/we-cant-go-no-can-do","id":2988594},{"id":2988595,"description":"FTC calls Sprint on $2.9 million risk-based pricing violation lfair October 21, 2015 | 3:09PM FTC calls Sprint on $2.9 million risk-based pricing violation By Lesley Fair Two people walk into a deli and both order a pastrami on rye. When the check arrives, one is charged $8. The other is surprised to get a bill for $15.99. That’s not the start of an old Henny Youngman joke. It’s an analogy that raises some of the issues in the FTC’s proposed $2.95 million settlement with Sprint for allegedly charging customers with lower credit scores a monthly fee without giving them the proper up-front notice required by law. The FTC’s lawsuit centers on mobile service provider Sprint’s Account Spending Limit Program. Under the program, consumers with lower credit scores were charged a monthly fee of $7.99 on top of what they already had to pay for cell phone and data service. But here’s the thing: Many consumers didn’t know they had been “enrolled” in the program and weren’t given mandatory information that would have made it possible for them to do meaningful comparison-shopping before they were locked in. The FTC says that by tacking that extra $7.99 fee onto consumers' monthly bills without making required disclosures, Sprint violated the Fair Credit Reporting Act and its Risk-Based Pricing Rule . Because Sprint bills consumers for services after the fact, the company is covered by the Risk-Based Pricing Rule . Under the Rule, if consumers are offered service on less favorable terms based on their credit report or credit score, the company has to inform them of that fact by giving them what the Rule calls a risk-based pricing notice. But according to the complaint , in many cases Sprint failed to provide customers it placed in its Account Spending Limit Program with all of the required disclosures. The FTC says Sprint’s notices omitted key information necessary for consumers to determine if their lower credit scores were based on errors in their consumer reports. That’s a particularly important consideration, given FTC studies showing that credit reports often contain mistakes that can have a major impact on what people have to pay for things like cell phone service. Sprint's timing raised concerns, too. The complaint alleges that Sprint often gave consumers the required notices too late for them to shop around for a better deal without having to cough up a hefty early termination fee. In addition to a $2.95 million civil penalty, the proposed settlement requires Sprint to comply with the Risk-Based Pricing Rule. But that’s not all. From here on in, Sprint will have to give customers the required notice – this time, with complete information – within five days of signing up for Sprint service or by a date that gives them the ability to avoid recurring charges like those in the Account Spending Limit program. Sprint also has to send corrected risk-based pricing notices to consumers who received incomplete notices from the company. Do your company’s practices put you at risk for a Risk-Based Pricing Rule violation? One important compliance tip: Make sure your notices give consumers all the information required by law. Read Using Consumer Reports for Credit Decisions: What to Know About Adverse Action and Risk-Based Pricing Notices for guidance.","link":"https://www.ftc.gov/business-guidance/blog/2015/10/ftc-calls-sprint-29-million-risk-based-pricing-violation","title":"FTC calls Sprint on $2.9 million risk-based pricing violation"}]
